This topic

Digital voice

Miffed100 — Sun, 03 Nov 2024 18:58:20 GMT

I have digital voice and am moving home. The dial code is the same but it is a different exchange . Can I port my phone number to the new property as its digital?

Re: Digital voice

jac_95 — Sun, 03 Nov 2024 19:02:39 GMT

Hi Miffed100,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice

imjolly — Sun, 03 Nov 2024 19:52:00 GMT

Yes you can port your number when you move. Digital voice is no longer exchange specific

Re: Digital voice

Miffed100 — Sun, 03 Nov 2024 19:54:48 GMT

Hi imjolly,

Thankyou. I thought this was the case. When I put in my order to move with bt I was told I couldn't keep my number, it wasn't possible. Personally I think the guy was very unhelpful, couldn't wait to get off the phone and wasn't particularly bothered in helping.

How do I go about getting my number moved with me?

Thanks

Re: Digital voice

imjolly — Sun, 03 Nov 2024 20:12:20 GMT

You need to phone CS 03301234150 who should be able to belp

Re: Digital voice

imjolly — Sun, 03 Nov 2024 20:24:05 GMT

Another possibility is the home move team. https://www.bt.com/manage/moving-home.

Re: Digital voice

iniltous — Sun, 03 Nov 2024 20:52:26 GMT

Although with IP telephony , allocation of a directory number outside its normal ‘area’ is not a technical issue , the linked number scheme where the ( in general ) the STD code indicates the town/city and the next numbers the individual exchange ( and therefore the suburb ) , so 01234 567111 and 01234 456111 could be separate exchanges ( 56 and 45 ) within the same town , and it wouldn’t be possible for a home mover to take a 56 number into the 45 exchange area , even if they were neighbouring areas .

AFAIK, the Linked Number Scheme LNS ( so your telephone number indicates the general geographical location ) is still valued……I’ve never seen confirmation that this desirable link between a phone number and geographic area has been abandoned, and it’s now effectively a free for all when it comes to number allocation, the police for one were keen to see it maintained, plus if it’s possible to move a number in a small scale way ( so the STD code doesn’t change but you can have a 56 number in the 45 exchange area ) why not be able to have a Manchester number in Newcastle .

It may well be the BT guide was correct and you can’t take your number across the old PSTN exchange boundary, even if it’s technically uncomplicated, it may simply be undesirable and still denied to anyone asking for it .

I can’t be certain so ( with the appropriate citation ) I’d accept that the LNS is longer maintained, but I’ve not seem any evidence of this ( short of incompetence of some LLU operators ) , and obviously this is relevant only to a home mover staying on the same network , isn’t the same as number portability