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BT Digital Voice Adapter Order Confirmation

mail — Mon, 04 Nov 2024 13:19:44 GMT

I placed an order via live chat today to upgrade my FTTC to FTTP. In the live chat they said they would add a free Digital Voice Adapter to the order, however there is no mention of this in the order confirmation email. The only thing listed under 'Equipment' is Smart Hub 2, there is no mention of the DV Adapter.

Does this mean the live chat agent forgot to order it?

Re: BT Digital Voice Adapter Order Confirmation

jac_95 — Mon, 04 Nov 2024 13:22:39 GMT

Hi mail,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: BT Digital Voice Adapter Order Confirmation

mail — Mon, 04 Nov 2024 16:50:19 GMT

I've now texted 'ADAPTER' to 61998 and an order has been placed

Re: BT Digital Voice Adapter Order Confirmation

AngelaM49 — Wed, 12 Mar 2025 14:24:44 GMT

Who did you text it to?

Re: BT Digital Voice Adapter Order Confirmation

mail — Wed, 12 Mar 2025 14:26:59 GMT

61998