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Digital Phone with Alexa

BigBarney — Mon, 04 Nov 2024 15:06:29 GMT

Phones no longer display incoming phone numbers?

Re: Digital Phone with Alexa

Alex_H — Tue, 05 Nov 2024 08:59:48 GMT

Hi @BigBarney,

Is your phone plugged directly into the hub or an adaptor? If its an adaptor does plugging it into the hub directly make any difference?

If you check your BT online account, is caller display still showing enabled in calling features? There is a login button on this page to check All about Caller Display | BT Help

Alex

Re: Digital Phone with Alexa

BigBarney — Tue, 05 Nov 2024 10:23:17 GMT

Hi Alex

Thank you for your response.

I went online to BT help and it turns out that due to a recent update which I had forgotten about, you now have to sign up to a new contract in order to have incoming call numbers displayed.

The VERY helpful BT colleague dealt with that and within minutes my caller display was back to normal.

Incidentally, my Alexa phones connect to my hub via WiFi, so no cabling involved.

Well done BT!!

Re: Digital Phone with Alexa

imjolly — Tue, 05 Nov 2024 10:28:35 GMT

@BigBarney

you phones connect to the SH2 base using DECT not wifi as you think - covered many times on forum

Re: Digital Phone with Alexa

BigBarney — Tue, 05 Nov 2024 11:51:33 GMT

I think if you check your facts more carefully, you will find that these phones connect via WPS, which is I believe is WiFi!

Re: Digital Phone with Alexa

chrisjp — Tue, 05 Nov 2024 11:56:09 GMT

"I think if you check your facts more carefully, you will find that these phones connect via WPS, which is I believe is WiFi!"

Nope - the WPS button on the SH2 is dual purpose - it pairs both WiFi and DECT devices.
All phones and DV adapters connect to the SH2 via DECT and I've found that this is a more reliable connection than WiFi in houses with thick masonary walls

Re: Digital Phone with Alexa

BigBarney — Tue, 05 Nov 2024 11:59:37 GMT

What is this SH2 to which you refer?

Re: Digital Phone with Alexa

imjolly — Tue, 05 Nov 2024 12:07:28 GMT

the SH2 is your BT router and the DECT base station for your digital voice. the phone connect to the DECT base station and don't use wifi

Re: Digital Phone with Alexa

BigBarney — Tue, 05 Nov 2024 15:23:52 GMT

I stand corrected.

I must remember to engage my brain before opening my mouth!