This topic

Caller display

mikec52 — Mon, 04 Nov 2024 09:52:16 GMT

Hi, I have a BT Advanced Phone Z which can handle caller display and I have caller display enabled on my BT account. The phone does not display incoming callers numbers, can anyone suggest a fix for this please?

Re: Caller display

Peter_W — Tue, 05 Nov 2024 10:51:34 GMT

Good morning @mikec52.

Welcome to the BT Community Forums!

Is it Digital Voice you're using at the moment, or is it still using the traditional copper phone network?

Peter

Re: Caller display

mikec52 — Tue, 05 Nov 2024 11:21:40 GMT

Still on good old copper Peter

Re: Caller display

Peter_W — Tue, 05 Nov 2024 11:48:47 GMT

Thanks @mikec52, can you please try dialling *#234# from your handset?
This should confirm 100% if you've got this set up on your account.

Has this ever worked for you in the past, too?
Peter

Re: Caller display

mikec52 — Tue, 05 Nov 2024 17:28:09 GMT

Thanks for the suggestion Peter, no, I've not tried this before. I've given it a go but sadly all I get is a message advising that caller ID will not be displayed. Checking my BT account shows that caller display is supposedly activated (if I try to add as new the order page tells me that it already in place, if I look under Your products/your landline it shows caller display under Your landline features, however if I click on the manage button for caller display it takes me to the order page which say that it is already active).

Re: Caller display

Peter_W — Wed, 06 Nov 2024 08:47:09 GMT

Thanks for confirming that @mikec52.

Sometimes if the batteries in your handset are running low this can affect Caller Display, so it's worth taking a look at these.

It's worth checking to ensure there aren't any other devices that could be causing interference nearby too.

If you continue to struggle, I'd recommend reaching out to our technical helpdesk, and they'll be able to get your fault logged and make sure we've checked everything at our end too.

Peter

Re: Caller display

mikec52 — Wed, 06 Nov 2024 09:54:40 GMT

Hi Peter, batteries are OK and no other live equipment nearby so I'll give the tech guys a try.

Many thanks for your suggestions.

Re: Caller display

Peter_W — Wed, 06 Nov 2024 10:10:49 GMT

Thanks @mikec52!

Keep us posted on how you get on 😊

Peter

Re: Caller display

mikec52 — Wed, 06 Nov 2024 11:17:34 GMT

Hi again Peter, the tech guys have passed it on to Openreach...

Re: Caller display

Peter_W — Wed, 06 Nov 2024 12:20:45 GMT

Thanks @mikec52, I'm confident they'll be able to help you get this sorted!

You take care,

Peter

Re: Caller display

WJLong — Mon, 16 Dec 2024 11:50:18 GMT

But I have logged the problem three times with Openreach, and three times been to it has been put right, but with no result!

Re: Caller display

mikec52 — Mon, 16 Dec 2024 14:30:42 GMT

My problem turned out to be that the line was incorrectly wired at the exchange, it was checked 2-3 times before the miss-wire was spotted - have Openreach confirmed that all is ok ?

Re: Caller display

WJLong — Mon, 16 Dec 2024 14:36:40 GMT

Openreach have confirmed three times that all is OK, but it is not!