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Incoming caller display not working on BT8600 phone after switch to digital

1AMW — Wed, 06 Nov 2024 21:24:50 GMT

I have tried unplugging the base unit and resetting the BT8600 phone, but the incoming call information is not displayed. It is still set to receive this information on my contract details. Any ideas on resolving this would be much appreciated.

Re: Incoming caller display not working on BT8600 phone after switch to digital

Keith_Beddoe — Wed, 06 Nov 2024 21:50:22 GMT

Caller display not enabled by default on Digital Voice, you have to enable it, its under manage digital voice features.

Re: Incoming caller display not working on BT8600 phone after switch to digital

1AMW — Wed, 06 Nov 2024 22:05:00 GMT

Thanks for your response, but the caller information is already enabled on in the digital voice page.

Re: Incoming caller display not working on BT8600 phone after switch to digital

1AMW — Wed, 06 Nov 2024 22:14:17 GMT

Update - I switched the incoming caller information off and then back on again in the digital manager and went through the order system - and now the caller information is now showing on the phone.