Digital Voice and no caller ID issues.

Willow10 — Tue, 12 Nov 2024 08:35:18 GMT

Hello there. Just wanted to say that I renewed my phone & broadband contract a few days ago. Meant going digital voice. No prob, removed phone cable from wall socket and plugged into BT Hub. Works but caller ID gone. I phoned BT and they made adjustments at their end and half an hour later, all good again. Upstairs landline phone not working though. BT sent me a DV adapter which sorted it, however, the phone wouldn't ring. Fitted a broadband filter between phone and adapter and works lovely now.

Just thought the above may be useful, as I couldn't sort any of it out initially. Went on line to be told to erase and re enter all phone contacts to make CALLER ID work. No that didn't work. You need to phone BT and they will sort it quickly. The ringer on upstairs phone not working but online you'll see to add a filter. Something to do with a two wire line and the capacitor in the filter.

Anyway. Hope that helps someone.

Kind regards,

Willow.

Re: Digital Voice and no caller ID issues.

jac_95 — Tue, 12 Nov 2024 08:37:39 GMT

Hi Willow10,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

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Digital Voice and no caller ID issues.

Re: Digital Voice and no caller ID issues.