This topic

no ring tone or keypad tones

IanLoughlin — Wed, 13 Nov 2024 20:09:10 GMT

I have a problem with one of my (two) Digital phones. I don't get a ring tone on incoming calls nor keypad tones when I dial out. I can make and receive calls OK. Also it sometimes displays Mute on the display screen. Can't see any Mute button.

My downstairs phone does have a ring tone and keypad tones.

Is this just a faulty handset? I have been through the Menu options to enable keypad tones, this is set to ON.

Re: no ring tone or keypad tones

Leanne_T — Thu, 14 Nov 2024 16:55:51 GMT

Hi @IanLoughlin

Thanks for coming back to the community.

Our Digital Voice: I'm unable to make or receive calls page has some steps for you to try to see what could be causing no ring tone.

Could you give these a try and let me know how you get on?

Leanne 🙂

Re: no ring tone or keypad tones

IanLoughlin — Fri, 15 Nov 2024 13:46:43 GMT

Hi Leanne,

Thanks, I've tried all those suggestions. Interestingly the link to "I have a problem with my handset" is unreachable. My second handset works as expected. I think I must simply have a faulty handset.

Ian

Re: no ring tone or keypad tones

Anonymous — Fri, 15 Nov 2024 14:02:26 GMT

Have you tried factory resetting it?

Re: no ring tone or keypad tones

IanLoughlin — Fri, 15 Nov 2024 14:25:50 GMT

Hi, No not tried a reset yet. I rang 150 for help but was put thought to the Diagnostics BOT. This is currently going through its motions. Since it is not a line or hub fault I don't expect them to find a handset fault. I suspect (from my IT days) that it's the audio output chip in the handset that's blown up. If I don't get any joy from the BOT I'll try a reset.

Re: no ring tone or keypad tones

Keith_Beddoe — Fri, 15 Nov 2024 14:38:47 GMT

Is this one of the BT digital phones, or does it happen to be a handset from a BT4600 DECT system?

Re: no ring tone or keypad tones

IanLoughlin — Fri, 15 Nov 2024 14:41:36 GMT

Its an Advanced Digital Home Phone with Alexa built in.

Re: no ring tone or keypad tones

IanLoughlin — Fri, 15 Nov 2024 15:26:47 GMT

Just finished a call with the BT helpline engineer. I think we agree that it's a faulty handset having run through all the tests including using the Rescue Live Lens utility which was quite impressive.

New handset on its way. I'll resume this thread if the new phone doesn't fix it.

Thanks for all your help.

Re: no ring tone or keypad tones

Leanne_T — Fri, 15 Nov 2024 15:50:05 GMT

Thanks for keeping us updated @IanLoughlin

Please do let us know how you get on with the new handset.

Leanne 🙂

Re: no ring tone or keypad tones

IanLoughlin — Tue, 19 Nov 2024 14:29:11 GMT

New handset, received today from EE, works OK. Clearly my old handset had developed a problem.

Thanks for everyone's help.

Good service.

Re: no ring tone or keypad tones

Debbie_G — Wed, 20 Nov 2024 12:46:36 GMT

It's great to hear your new handset is working @IanLoughlin.

Thanks for getting back in touch and letting us know.

Debbie 🙂

Re: no ring tone or keypad tones

NORMAN4 — Mon, 23 Jun 2025 15:40:54 GMT

I have similar problem with two handsets, I have five (the maximum the Router can will handle). Everything the initial user had is evident on these two handsets. How do I go about getting replacement handsets please? I can call in to EE/BT shop in Lymington who supplied the router & phones. Regards, Edward Norman

Re: no ring tone or keypad tones

Christopher_G — Tue, 24 Jun 2025 07:14:15 GMT

Hi @NORMAN4

Welcome to the community.

If you contact our Technical Support team, they'll be able to do some tests to find out what's causing the problem, then run through some options with you.

Hope you get sorted.

Chris