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Battery backup procedure.

Bowdon — Tue, 19 Nov 2024 10:36:12 GMT

What is the procedure to have BT install a battery backup solution?

There are 2 people housebound and use medical machines 24/7 to survive. If there was a powercut the phone line would go down too.

I had to sign up for digital voice when I moved over a few years ago thinking the copper cable would still be working for a while. But they immediately stopped service on the copper cable, and luckily our phones were compatible to the router.

But even though we were identified as vulnerable disabled people at no point was a battery backup mentioned.

What is the procedure to get BT to look into this?

I'm now bedbound these days so fitting a battery myself is impossible.

Re: Battery backup procedure.

jac_95 — Tue, 19 Nov 2024 10:37:39 GMT

Hi Bowdon,

Thanks for the post and welcome to the Community.

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Re: Battery backup procedure.

iniltous — Tue, 19 Nov 2024 10:51:44 GMT

Hopefully this doesn’t seem unkind or uncaring, but if there are ‘medical’ machines necessary to enable you to continue to live at home , they are almost certainly ‘powered’ machines, how do they continue to operate in a power outage ? , even if they have their own battery backup, what about prolonged outages , how do they ‘work’ if the power were off ( for example ) for a day or more , the chances are the battery back up capacity needed for medical machines will be much more than the battery capacity needed to run a broadband router for an hour .

Do you have a mobile phone with a good enough signal ( an area with decent reception from any mobile operator not just the operator you use ) if so ( and that’s the vast majority of the country ) then you already have the means to contact the emergency services in the event of a short term power outage, if BT supplied a battery back up for telephony it only needs to cover around 1 hr , I would have thought having power to power your medical devices was more of a concern .

Re: Battery backup procedure.

Christopher_G — Tue, 19 Nov 2024 12:37:28 GMT

Hi @Bowdon

Welcome to the community.

If you have a chat with our Customer Care team, they'll be able to check your account to see if you qualify for a free Battery Backup Unit (BBU) with free of charge install, and get one sent out if you do.

Chris