This topic

Re-setting up Voicemail

chrisjp — Wed, 20 Nov 2024 17:30:29 GMT

Not a question just an observation.

BT has just installed a new digital voice 1571 voicemail system, and I've had to re-record my personal greeting, reset the number of rings before the voicemail answers, and reset my PIN.

I suspect everyone with DV will need to do the same. It's bit irritating because, apart from an email sent to me about a month ago, there has been no publicity nearer the time when this requirement came into force - which is over the last few days as far as I can tell.

Re: Re-setting up Voicemail

jac_95 — Wed, 20 Nov 2024 17:32:39 GMT

Hi chrisjp,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Re-setting up Voicemail

chrisjp — Wed, 20 Nov 2024 20:39:27 GMT

I'm not sure why I've been directed to DV FAQs.
I'm perfectly happy with my DV service which is working just fine.
I just thought it would be good to warn people with DV that they need to reset it up following BTs change to the 1571 system.

Re: Re-setting up Voicemail

Anonymous — Wed, 20 Nov 2024 21:45:14 GMT

@chrisjp

It's an auto-response to any thread referencing DV.

Re: Re-setting up Voicemail

licquorice — Wed, 20 Nov 2024 22:13:47 GMT

@chrisjp there have been no changes to my 1571 DV service.

Re: Re-setting up Voicemail

chrisjp — Wed, 20 Nov 2024 22:45:36 GMT

I suspect they are rolling this out slowly.
When I went on to 1571 today, my original outgoing message had disappeared, the PIN I had set up when I first went to DV was no longer valid, and the high number of rings I had set up before voicemail answers had reverted to the default medium. The menu "voice" was also a different "person".
This wasn't a total surprise to me because I'd received an email from BT about a month ago warning me that this would happen and I would need to set it all up again. It only took me a few minutes to do this so no big deal.
But I can't imagine this is just something that BT has made me do and that it won't be rolled out to all DV users.