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Can’t clear Voicemail green light since latest change to DV

Midnight_Voice — Sat, 23 Nov 2024 19:26:52 GMT

I have the BT Alexa DV phone, plus four DECT phones through a DV adapter.

I got the update OK, heard about it on a voicemail message on the DV phone, cleared all new messages, took the 5-button option to access the older voicemail system, and cleared that also.

But the green Voicemail light is staying on.

I repeated the above, old and new voicemail, to double-check both are cleared, and they are.

How do I get this green light off?

On a related note, the DECT phones are giving the voicemail tone, but the same thing is reported; no voicemail in either the new nor the old voicemail box. How do I get these off this phantom voicemail also?

Re: Can’t clear Voicemail green light since latest change to DV

jac_95 — Sat, 23 Nov 2024 19:27:39 GMT

Hi Midnight_Voice,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Can’t clear Voicemail green light since latest change to DV

Midnight_Voice — Sat, 23 Nov 2024 19:30:17 GMT

Nope, nothing there about it 😢 You need better AI…

Re: Can’t clear Voicemail green light since latest change to DV

Anonymous — Sat, 23 Nov 2024 19:48:43 GMT

As it's flagging by two methods, it must be an error. Give it overnight to clear & if it doesn't, I guess you'll have to call to report it.

Re: Can’t clear Voicemail green light since latest change to DV

FionaMc — Fri, 06 Dec 2024 08:27:16 GMT

Did you manage to get the green light off? The same thing has happened to me since yesterday. I’ve cleared all messages from the old and new Voicemail but green light still showing.

Re: Can’t clear Voicemail green light since latest change to DV

licquorice — Fri, 06 Dec 2024 08:32:58 GMT

https://community.bt.com/t5/Home-phone-including-Digital/Answer-phone-message-icon-displayed-on-all-handsets-when-there/td-p/2417516

Re: Can’t clear Voicemail green light since latest change to DV

FionaMc — Fri, 06 Dec 2024 11:26:08 GMT

Thanks so much for the link to the solution, it actually worked!

Re: Can’t clear Voicemail green light since latest change to DV

Leanne_T — Fri, 06 Dec 2024 11:46:13 GMT

Thanks for coming back and letting us know @FionaMc

Glad you got this sorted 🙂

Leanne.