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Permanent Engaged Tone

Les-Gibson — Tue, 03 Dec 2024 21:22:30 GMT

I've just left BT and it's been brought to my attention that anyone ringing my old DV landline number hears engaged tone, should it not be N.U. tone that they hear?

Re: Permanent Engaged Tone

jac_95 — Tue, 03 Dec 2024 21:17:40 GMT

Hi Les-Gibson,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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Re: Permanent Engaged Tone

Leanne_T — Thu, 05 Dec 2024 08:46:13 GMT

Morning @Les-Gibson

Thanks for coming back to the community.

How long ago did you cancel the BT broadband contract?

Have you moved to another broadband provider?

Speak soon 🙂

Leanne.

Re: Permanent Engaged Tone

Les-Gibson — Thu, 05 Dec 2024 15:51:25 GMT

Hi @Leanne_T

Yes I have moved to another provider but I didn't request a landline.

My last day of service with BT was 02/12

Re: Permanent Engaged Tone

Leanne_T — Thu, 05 Dec 2024 16:13:50 GMT

Thanks very much @Les-Gibson

Did you provide 30 days notice on 02/12 or was this the date of cancellation?

If this was the cancellation date, please give our technical support team a call and they will get this looked into for you.

Leanne.