This topic

Re Phone Line Dead.

SupperMike46 — Mon, 02 Dec 2024 18:38:00 GMT

Still unable to use the landline after a week still dead not goo as i am a carer for 92 /89 year old this is not good at all and it is not helping my mental health as well.

And unable to contact BT at all been trying for a week.

Re: Re Phone Line Dead.

imjolly — Mon, 02 Dec 2024 20:16:19 GMT

Try here https://www.bt.com/help/here-for-you

You can go to help at top of page and register dault

Re: Re Phone Line Dead.

Peter_W — Tue, 03 Dec 2024 10:47:56 GMT

Good morning @SupperMike46.

Welcome to the BT Community Forums.

I really appreciate how much of a worry it must be if your landline hasn't been working as it should be recently; especially so if you need this as a lifeline too.

Have you had a chance to check out the support options @imjolly has recommended here?

I definitely want to make sure you get the best support possible with this.

Peter

Re: Re Phone Line Dead.

SupperMike46 — Tue, 03 Dec 2024 11:18:36 GMT

Hi Peter

i have tried unplugging and plugging every thing back in and still the line is dead for two weeks

Re: Re Phone Line Dead.

Alex_H — Wed, 04 Dec 2024 09:04:00 GMT

@SupperMike46 Thanks for letting us know what you have tried. Have you ran a check here to check for any issues in your area BT Service Status | Check Broadband, Landline and TV | BT Help ?

If you are having an issue with calling us on the phone, have you tried texting HELP to 61998 from your mobile as that will run checks on your line for any faults and book an engineer if one is needed, and if nothing is found one of our team will call you back within 30 mins to help investigate further.

Alex

Re Phone Line Dead.

SupperMike46 — Mon, 09 Dec 2024 14:47:14 GMT

Three weeks in and still are landline is dead and as a career we need the landline as dad is 92 and mum 89 we are stuck as we have no phone and at times we have had to call an ambulance for dad worrying times now will not be happy if i need to emergency services no contact from BT on what is going on and when we will be getting are phone back up and running.

Re: Re Phone Line Dead.

SupperMike46 — Mon, 09 Dec 2024 14:54:02 GMT

Hi i have tried every thing as we need the phone for emergency service in case i need one as dad is 92 mum is 89 it is know three weeks and nobody as been in touch or called to see what the problem is or when we will be back on line not good.

Re: Re Phone Line Dead.

Leanne_T — Mon, 09 Dec 2024 16:14:18 GMT

Hi there @SupperMike46

I am really sorry the landline is not working at the moment and understand how important the phone is for your parents.

Could I just check have you reported the fault to our technical support team? If so, what has been advised?

Speak to you soon.

Leanne.

Re: Re Phone Line Dead.

SupperMike46 — Mon, 09 Dec 2024 17:43:05 GMT

Hi yes two times but not hered anything about as a timmme scale when we will e getting back on line as parents

Re: Re Phone Line Dead.

Leanne_T — Tue, 10 Dec 2024 08:29:00 GMT

Hi @SupperMike46

Thanks for coming back to me.

I am sorry you have had no timescale on when this will be back working.

When you called to speak to the team, did they advise what the problem was and what was needed to get this resolved for you?

Thanks.

Leanne.

Re: Re Phone Line Dead.

SupperMike46 — Tue, 10 Dec 2024 15:09:44 GMT

Hi Leanne

Many thanks for getting back to me the only thing I was told it would be back on line in 24 to 48 hours and that was three weeks ago.

Re: Re Phone Line Dead.

Leanne_T — Tue, 10 Dec 2024 17:02:03 GMT

Thanks for the quick reply @SupperMike46

I would suggest getting back in touch with our technical support team for an update, they can check why this was not completed and let you know what is needed to get this resolved.

Please come back and let me know how you get on.

Leanne.