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BT FTTP and Digital Voice Change Smart hub2

leetanuk — Tue, 10 Dec 2024 08:00:36 GMT

Hi I have BT FTTP and digital voice all hooked up to the Smart Hub2 (I believe is the model) Anyways without going into detail I believe my hub may be defective. I have a spare in the loft a friend gave me after changing their FTTP to a new provider. Before I go and find that and switch them over, I realise I will have to de register and reconnect my DV phones which I know how to do. My real question….I wanted to know if the DV line will automatically be active on the switched over router or does it involve contacting support and have them do something on my account to register the spare replacement hub or something else? Trying to understand how the DV line information gets to the hub. Is it stored on the ONT or directly supplied from my BT account or require an engineer visit?

Re: BT FTTP and Digital Voice Change Smart hub2

jac_95 — Tue, 10 Dec 2024 08:07:39 GMT

Hi leetanuk,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: BT FTTP and Digital Voice Change Smart hub2

Keith_Beddoe — Tue, 10 Dec 2024 08:07:51 GMT

A configuration change should be uploaded automatically to the BT Smart Hub 2. It may take a while for this to happen.

Re: BT FTTP and Digital Voice Change Smart hub2

TimCurtis — Tue, 10 Dec 2024 09:32:32 GMT

@leetanuk

What makes you think your hub is defective?

Also before you switch over - if you do - remember you can back up any contacts you've stored so you can simply reload them into the replacement hub.

Re: BT FTTP and Digital Voice Change Smart hub2

leetanuk — Tue, 10 Dec 2024 12:58:24 GMT

Thanks very much for the comments