This topic

Caller Display

WJLong — Mon, 16 Dec 2024 11:45:31 GMT

My Caller Display facility has ceased to function; I use a BT4600 telephone. I have raised a fault three times, and three times been told it has been put right, but it still does not work. Has anyone any ideas?

Re: Caller Display

Keith_Beddoe — Mon, 16 Dec 2024 11:54:43 GMT

@WJLong

Are you on a normal analogue PSTN line, or are you on BT Digital Voice?

Please check to see if Caller Display is switched on by entering the
code * # 234 #. If it's active you'll get the message Caller identity will
be displayed.

Re: Caller Display

WJLong — Mon, 16 Dec 2024 11:54:09 GMT

I'm still on analogue PSTN.

Re: Caller Display

Keith_Beddoe — Mon, 16 Dec 2024 11:56:05 GMT

Please check to see if Caller Display is switched on by entering the
code * # 234 #. If it's active you'll get the message Caller identity will
be displayed.

Re: Caller Display

WJLong — Mon, 16 Dec 2024 11:56:56 GMT

I get 'Caller identities will not be displayed'. According to the BT person I communicated with, this meant the facility was there, but no functioning.

Re: Caller Display

Keith_Beddoe — Mon, 16 Dec 2024 12:06:49 GMT

@WJLong

What you have been told is incorrect. The error indicates that the software in the exchange has not sent the correct information to the exchange line card, as there is an error.

What you need to do is to login to MyBT and remove caller display. Then wait 24 hours and login again and enable it.

That sends a change of state to the line card, and enables the CLI.

This is actually a very common fault, where the data held in the exchange, does not match up to what is shown on your account. Its due to the age of the exchange, and the complex interaction between it, and your account.

Re: Caller Display

WJLong — Mon, 16 Dec 2024 13:32:58 GMT

I have already tried to do this, but Caller Display did not appear among the list of facilities that one could manage.

Re: Caller Display

Keith_Beddoe — Mon, 16 Dec 2024 13:42:19 GMT

Its under another category, I will try to post a screenshot.

Re: Caller Display

WJLong — Mon, 16 Dec 2024 13:45:20 GMT

Thank you!

Re: Caller Display

Keith_Beddoe — Mon, 16 Dec 2024 13:57:14 GMT

This is what I see.

I already had the Privacy with Caller Offer, so I did not need to add caller display, as it already works. I think that offer is no longer available, as it brings up an error.

The option to add caller display is still shown.

Re: Caller Display

WJLong — Mon, 16 Dec 2024 14:23:31 GMT

I have not been able to get to that page. Under 'Landline features' I get a box entitled 'Privacy at Home - Caller Display', but when I click 'Manage' I get a list of 'Calling Features' that I can switch on or off, as appropriate, but it does not include 'Caller Display', even though I clicked a 'Caller Display' box to get there!

Re: Caller Display

Keith_Beddoe — Mon, 16 Dec 2024 14:54:03 GMT

@WJLong

Seems a bit odd that its not on that page, as I would have expected it to show there, but already enabled. You would then unselect that option and progress the order. Then to the reverse the following day.

When you move to BT Digital Voice, the options are handled differently and take affect right away.

Not really sure what to suggest, as the forum moderators, who used to be able to sort this out, are no longer here, and the new moderators do not have account access.

Re: Caller Display

WJLong — Mon, 16 Dec 2024 15:04:08 GMT

I am in the process of reporting it to BT again, and this time it has been logged as a Complaint, so we shall see if that makes any difference! Thanks for your trouble.

Re: Caller Display

Keith_Beddoe — Mon, 16 Dec 2024 15:19:50 GMT

The exchange needs to see a change of state, disabling then enabling. That has always worked in the past. It think it used to be the CSS (Customer Services System) database which forwarded any change, but that is probably a legacy system that nobody has direct access to any more. There is probably a new fancy front end, as CSS was not very user friendly.

https://en.wikipedia.org/wiki/Customer_Service_System

Re: Caller Display

WJLong — Mon, 16 Dec 2024 15:37:23 GMT

The person at BT said he had been able to fix it remotely, and it should work in 2 - 4 hours. We shall see!