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Alexa Smart Speakers on Digital Voice Service

GRM11 — Mon, 16 Dec 2024 19:35:23 GMT

Does anyone know how to set up an Alexa Smart speaker (Echo Dot) to answer incoming voice calls on the BT Digital Voice service?...I have set up the system for outgoing calls and it works very well. My elderly mother is hard of hearing and can't use a normal handset (even with hearing aid compatible handsets), but she seems to be able to use a hands free Alexa speaker quite well but currently only for outgoing calls. Anyone help please ? Or does anyone have the contact details for the Accessibility Product Manager at BT who may be able to advise ? Many thanks.

Re: Alexa Smart Speakers on Digital Voice Service

jac_95 — Mon, 16 Dec 2024 19:37:39 GMT

Hi GRM11,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

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Re: Alexa Smart Speakers on Digital Voice Service

Ali_A — Tue, 17 Dec 2024 10:33:12 GMT

Hi @GRM11

Welcome to the Community.

Hands free and voice activation function are great to make life easier for your mother, so being able to receive calls would be great too.

All of Amazon's smart speakers are capable of calls through your mobile number. However you needed an Echo Connect device which allowed you to take landline phone calls through an Echo speaker.

It appears Amazon have discontinued the service back in February, so Echo Connect is no longer available and not possible to take landline calls through Amazon speakers in this way.

You'll need to find an alternative solution for your mother answering calls hands free, for now.

Ali

Re: Alexa Smart Speakers on Digital Voice Service

GRM11 — Wed, 18 Dec 2024 07:46:17 GMT

Thanks Ali....currently Ive got an old Polycom Star Conference phone (WiFi version) running for receiving calls which works quite well for my mum. (It was a refurb from Comms Warehouse for about £40..... I remember when these units cost 'hundreds' of pounds...how tech moves on and prices crash !)