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Connecting my BT Home Essential phone to DV

RickyRoland — Sat, 28 Dec 2024 12:56:47 GMT

I have just had Digital Voice activated which worked with my old phones. As my phones were quite old, I ordered some new BT Essential Home phones but am struggling to connect them to the router. The instructions say this can be done by pressing the OK button on the phone & then sync by pressing the WPS button on the router, but there is no OK button on my phone. I must have a newer version of the phone, as the handset manual shows different button layouts from the handset!

Re: Connecting my BT Home Essential phone to DV

jac_95 — Sat, 28 Dec 2024 13:02:39 GMT

Hi RickyRoland,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

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If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Connecting my BT Home Essential phone to DV

Keith_Beddoe — Sat, 28 Dec 2024 13:08:19 GMT

There appears to be two versions.

https://www.bt.com/help/user-guides/phones/digital-voice/essential-digital-home-phone

Re: Connecting my BT Home Essential phone to DV

licquorice — Sat, 28 Dec 2024 13:27:19 GMT

Go to Menu > settings > DECT settings> registration

No need to use WPS button on hub

Re: Connecting my BT Home Essential phone to DV

RickyRoland — Sat, 28 Dec 2024 16:25:36 GMT

Thanks but there is no such setting on the phone.

Re: Connecting my BT Home Essential phone to DV

Keith_Beddoe — Sat, 28 Dec 2024 16:42:44 GMT

Are you sure you have the right phone?

It should be a single phone with no separate DECT base unit, as the BT phone descriptions are very confusing.

Here are the other confusing ones, which are not the right ones.

Re: Connecting my BT Home Essential phone to DV

RickyRoland — Sat, 28 Dec 2024 16:38:15 GMT

It has a base unit.

Re: Connecting my BT Home Essential phone to DV

RickyRoland — Sat, 28 Dec 2024 16:40:28 GMT

It has a base unit.

Re: Connecting my BT Home Essential phone to DV

Keith_Beddoe — Sat, 28 Dec 2024 16:46:58 GMT

@RickyRoland

You have purchased the wrong phone system. Its not a Digital Voice phone.

That can only be used by plugging the base unit into the phone socket on the back of the BT Smart Hub 2.

Its probably no better than the phone you already have.

Re: Connecting my BT Home Essential phone to DV

licquorice — Sat, 28 Dec 2024 16:44:35 GMT

That's not a DV phone. BT have the stupidest of stupid ideas of calling 2 things the same name.

Just plug the base unit into the green socket at the rear of the hub.

Re: Connecting my BT Home Essential phone to DV

RickyRoland — Sun, 29 Dec 2024 11:08:19 GMT

Thanks for all your replies, though not what I wanted to hear! I'm normally pretty careful on checking things that I buy, but this time BT have got the better of me with their stupid naming conventions! I wonder how many other people will be caught out! Regards.