This topic

Re: Cant speak to anybody

Juneau15 — Sat, 28 Dec 2024 14:45:56 GMT

I am just about going round the bend since renewing my contract on 14th December 2024.

I have had no landline since then and have bought new phones 2nd lot since October.

I now realise I been put on digital with no information.

I am a 78year old Diabetic on Insulin and need my land line.

I am disgusted at no ability to speak to someone to get help with what is going on.

BT are doing the government's job for them to get rid of us elderly people! Covid didn't work but maybe this will?!!

Re: Cant speak to anybody

Keith_Beddoe — Sat, 28 Dec 2024 15:01:03 GMT

I have moved your post to this new thread, so you can get advice from forum members.

If you have been put on Digital Voice, then this page may help.

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

Analogue phone connections are no longer available, so new and re-contacting customers are moved onto BT Digital Voice.

https://landlinesgo.digital/

Re: Cant speak to anybody

licquorice — Sat, 28 Dec 2024 15:06:18 GMT

All that has changed is simply where you plug your phone in.

Re: Cant speak to anybody

Ali_A — Sun, 29 Dec 2024 10:06:01 GMT

Hi @Juneau15

I'll send you a private message for more information. Can you have a look and get back to me when you can.
You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Ali

Re: Cant speak to anybody

Juneau15 — Sun, 29 Dec 2024 10:15:44 GMT

Won't allow me to send Private Message