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reporting landline fault for someone else

adrian123 — Fri, 03 Jan 2025 18:04:45 GMT

Trying to report a landline fault on behalf of someone else but cannot seem to be able to chat to anyone or find exactly how to do it online

Re: reporting landline fault for someone else

Keith_Beddoe — Fri, 03 Jan 2025 19:50:18 GMT

If you ring 0800 800 151. You should get a prompt asking which number you are calling about. That will normally fail if you are calling from your own line, and are a BT customer.

Calling from another non BT line, or from a phone box, should give the prompt for the number, but things may have changed.

Re: reporting landline fault for someone else

adrian123 — Sat, 04 Jan 2025 15:02:59 GMT

Thank you - should be sorted now

Re: reporting landline fault for someone else

Keith_Beddoe — Sat, 04 Jan 2025 15:10:05 GMT

@adrian123

Did 0800 800 151 prompt you for the number you wanted to report, as this would be helpful for others to know?

Re: reporting landline fault for someone else

Dave_ — Wed, 09 Jul 2025 18:13:31 GMT

I have just tried to report a faulty third party landline phone (BT) - trying both 0800 800 151 & 0330 1234 150 - and there was nothing in the information-gathering process to indicate that they could handle third party phone problems. The landline users/subcribers in question have already reported the line as faulty to BT, possibly a couple of weeks ago.