This topic

BT Premium Phone and Digital Voice

BigDog — Mon, 20 Jan 2025 15:21:03 GMT

Hi all.
I have been migrated to Digital Voice and have a landline and 2 BT PREMIUM HANDSETS.
I have plugged one of the BT PREMIUM HANDSET into the back of the router - green socket.
However:-
1. No dialing tone.
2. Unable to make calls. Try to dial and get LINE IN USE - CALLS CANNOT BE MADE.
3. Phone inwards from my mobile and the phone rings once and my mobile number can be seen on the BT PREMIUM HANDSET screen but cannot answer the call.
Can anyone help with a solution so I can use my landline?
Thanks

Re: BT Premium Phone and Digital Voice

jac_95 — Mon, 20 Jan 2025 15:27:39 GMT

Hi BigDog,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: BT Premium Phone and Digital Voice

Leanne_T — Tue, 21 Jan 2025 14:11:10 GMT

Hi there @BigDog

Thank you for coming to the community.

Did the advice @jac_95 provided help you with the phone not being able to make and receive calls?

If not, have you reported the problem to our technical support team?

Thanks 🙂

Leanne.

Re: BT Premium Phone and Digital Voice

imjolly — Tue, 21 Jan 2025 14:32:44 GMT

did you reset SH2 after digital voice activated. you can check activation of DV in hub manager