This topic

digital phone suddenly stopped showing seller's name

Kathleen30 — Mon, 20 Jan 2025 15:49:01 GMT

my digital phone has suddenly stopped showing names of callers even though they are in my contact list.

Re: digital phone suddenly stopped showing seller's name

Keith_Beddoe — Mon, 20 Jan 2025 15:53:10 GMT

@Kathleen30

Are you a BT customer, if so, which phone are you using?

If you have been moved to BT Digital Voice, then caller display need to be enabled on your BT Digital Voice options.

Re: digital phone suddenly stopped showing seller's name

Kathleen30 — Mon, 20 Jan 2025 16:11:38 GMT

I have an Essential Digital Home Phone (BT). It says in manual 'if the caller is in your Contacts, your screen will turn green and their name will be displayed.' This was happening but has suddenly stopped.
Where can I find Digital Voice Options?

Re: digital phone suddenly stopped showing seller's name

Keith_Beddoe — Mon, 20 Jan 2025 16:19:28 GMT

https://www.bt.com/help/landline/digital-voice--how-do-i-use-my-calling-features-