This topic

Caller Display no longer works on my landline phone, now that I have changed to digital voice

chris661 — Fri, 10 Jan 2025 14:47:37 GMT

My home phone is now working with digital voice, connected to my new hub, but, Caller display does not work.

I have a list of contacts on my phone , but none of them are displayed when anyone calls. They are all listed as No Number.

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

jac_95 — Fri, 10 Jan 2025 14:47:39 GMT

Hi chris661,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

Keith_Beddoe — Fri, 10 Jan 2025 14:54:25 GMT

@chris661

Its not enabled by default, you have to add the feature yourself via the Manage BT Digital Voice option within MyBT.

https://www.bt.com/help/landline/digital-voice--how-do-i-use-my-calling-features-

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

chris661 — Wed, 22 Jan 2025 14:45:36 GMT

Was unable to add this feature myself, as no option in My BT - BUT I called BT and an assistant set it up for me. Now working.

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

Leanne_T — Wed, 22 Jan 2025 14:51:52 GMT

Thanks for coming back and letting us know how you got this sorted @chris661

Have a lovely day 🙂

Leanne.

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

mar53 — Thu, 17 Jul 2025 22:28:07 GMT

I have just renewed my contract and have lost my caller display. When I log i to my bt I can't find the option to manage digital voice

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

Leanne_T — Fri, 18 Jul 2025 07:10:14 GMT

Hi @mar53

Thanks for coming to the community.

If you can't find the settings in your My BT account, please get in touch with our Broadband tech guides, they will be happy to help you get this sorted.

Let me know how you get on.

Leanne.

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

mar53 — Fri, 18 Jul 2025 08:50:49 GMT

Hi,

Could not access the settings to activate caller display on bt app via mobile phone, just found them using the laptop, all sorted now, thanks.

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

Leanne_T — Fri, 18 Jul 2025 09:07:13 GMT

Thanks for letting me know @mar53

Glad this is sorted for you.

Leanne 🙂

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

allan7 — Wed, 30 Jul 2025 16:35:57 GMT

Caller Display 1500 wall mounted unit no longer works as I'm told it is incompatible with digital voice?

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

mar53 — Wed, 30 Jul 2025 17:00:28 GMT

My caller display is working now bt deactivated it when I renewed my contract

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

Alex_H — Thu, 31 Jul 2025 09:15:50 GMT

Hi @allan7,

Welcome to the BT Community

Have you spoken to our technical team regarding your caller display not working? It is possible as mentioned by others in the thread that during the change to digital voice the caller display feature has been disabled and if so they should be able to re-enable it for you.

Alex

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

mar53 — Thu, 31 Jul 2025 09:51:00 GMT

The caller display was deactivated by bt when I renewed my contract, I had to go online and reactivate

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

chris661 — Thu, 31 Jul 2025 12:41:41 GMT

This was all sorted out months ago. It was re-enabled by the technical team.

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

allan7 — Thu, 31 Jul 2025 12:52:28 GMT

The Caller Display on my phone handset works but the wall mounted BT CD1500 with the much larger screen that I find so helpful does not. Can it be reactivated?

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

licquorice — Thu, 31 Jul 2025 13:33:13 GMT

Is it connected to the green socket at the rear of the hub?

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

RIC9380 — Thu, 31 Jul 2025 13:44:16 GMT

The BT CD1500 User Guide states that the "product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom." It's a 25 year old product!

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

licquorice — Thu, 31 Jul 2025 13:56:25 GMT

Agreed, but no reason for it not to work if connected to the ATA in the hub.

Re: Caller Display no longer works on my landline phone, now that I have changed to digital voice

allan7 — Thu, 31 Jul 2025 15:07:17 GMT

YES !! Thank you. Connecting the ageing CD 1500 to the green slot at the back of the router works. Wonderful.