This topic

New Digital hub and handset

chriso57 — Fri, 24 Jan 2025 11:12:18 GMT

I have been sent a new smart hub and I have been advised that I can connect a compatible handset to the hub and make digital calls.

I have purchased a BT7660 single handset and connected it to the hub as advised and the display says "unavailable".

Can anyone help with what I need to do in order to ensure that the line can be used please?

The account shows the landline number is activated and can be used. The hub was activated in October last year and so there is no time to wait.

Re: New Digital hub and handset

licquorice — Fri, 24 Jan 2025 11:15:59 GMT

That isn't a Digital Voice phone. It is just a standard cordless system which can be plugged into the green socket at the rear of the hub instead of your phone socket.

There was no need to buy anything, your existing phones simply plug into the hub.

Re: New Digital hub and handset

chriso57 — Fri, 24 Jan 2025 11:58:48 GMT

Thank you. It is connected via the green socket at the back. Not sure what to do now - the handset was delivered from my order 2 weeks ago so is brand new.

Re: New Digital hub and handset

licquorice — Fri, 24 Jan 2025 12:07:29 GMT

Are you saying that the phone doesn't work when plugged into the hub?

Does the hub manager here http://192.168.1.254/ show your phone number or 'not configured' ?

Re: New Digital hub and handset

chriso57 — Fri, 24 Jan 2025 12:18:19 GMT

It says "service ready"

Handset registration "start registration"

Re: New Digital hub and handset

licquorice — Fri, 24 Jan 2025 12:27:15 GMT

Have you registered the handset to the 7660 base station?

Did you check the hub manager to see if DV has been configured?

Re: New Digital hub and handset

chriso57 — Fri, 24 Jan 2025 12:40:00 GMT

I have registered the handset on the hub dashboard

I don't know anything about the DV steps - what do I do there please?

I think I may be missing the steps in setting up the handset altogether

Re: New Digital hub and handset

Keith_Beddoe — Fri, 24 Jan 2025 12:51:58 GMT

Is this what you have purchased, and it has a phone cord connected to it?

If it is, then simply plug the phone lead into the green socket on the back of the smart hub 2.

You would not be able to register it to the hub, as it has its own base unit.

If you have just purchased an additional handset, then that is never going to work, as its need the base unit.

Re: New Digital hub and handset

chriso57 — Fri, 24 Jan 2025 13:07:16 GMT

It is a handset with a base unit and is connected to the green socket at the back of the hub.

The display now says "searching"

Re: New Digital hub and handset

licquorice — Fri, 24 Jan 2025 13:11:32 GMT

You still haven't answered my question regarding the status shown in the hub.

Re: New Digital hub and handset

Keith_Beddoe — Fri, 24 Jan 2025 14:02:11 GMT

My guess it that somehow you have de-registered the handset from its base, which is what @licquorice is asking.

I would make sure the phone still works to its own base unit.

Then factory reset the home hub, then simply plug the phone into the green socket again.

Re: New Digital hub and handset

licquorice — Fri, 24 Jan 2025 14:03:05 GMT

There are 2 things going on here.

Is Digital Voice actually enabled or not, which the status in the hub will reveal.

The handset is not registered to the base station.

Re: New Digital hub and handset

chriso57 — Fri, 24 Jan 2025 14:04:18 GMT

I am at the start point that there is most likely a user error with that user being me but I am not sure where to put that right.

Hybrid connect status is "not configured". Where am I looking?

Re: New Digital hub and handset

licquorice — Fri, 24 Jan 2025 14:08:48 GMT

If the phone symbol that you have edited out is your phone number, it confirms Digital Voice is enabled.

The problem would therefore appear to be one of registering the handset to the base station.

Do not try to register the handsets to the hub.

Re: New Digital hub and handset

chriso57 — Fri, 24 Jan 2025 14:15:03 GMT

thanks, I have tried with it not registered, then registered, then de-registered it and no change.

Re: New Digital hub and handset

Keith_Beddoe — Fri, 24 Jan 2025 14:25:37 GMT

Forget about the home hub for now, even unplug the phone base unit from it. Make sure the phone is powered up.

Then look at the handset, does it say not registered, or is it simply saying "line cord error" or something similar.

Its possible you have accidentally de-registered it, and will need to look at the manual to find out how to register it again.

Re: New Digital hub and handset

chriso57 — Fri, 24 Jan 2025 14:46:14 GMT

Thank you. The phone has been connected to power for over a week and I had time to connect it to the hub today so thought I would try.

There is only one option to register the handset and that is via the dashboard on the hub - that is where I tried but the handset screen does not move from "searching".

Re: New Digital hub and handset

imjolly — Fri, 24 Jan 2025 14:55:13 GMT

@chriso57

If you go to page 56 of the phone manual that explains how to register/de-register handset to the base.

you should not be registering the handset to the hub. once handset registered to base (NOT HUB) then just connect the phone base to the green socket on back of hub

See https://store.ee.co.uk/content/uni2/documentation/gmby/bt_7660_user_guide.pdf

Re: New Digital hub and handset

chriso57 — Fri, 24 Jan 2025 15:29:31 GMT

Thank you. I have followed the steps to register the handset to the base and it comes up "failed".

The base is plugged in with mains power on and has been for over a week and the handset is fully charged.

Re: New Digital hub and handset

Keith_Beddoe — Fri, 24 Jan 2025 15:36:42 GMT

Have you tried resetting the handset base unit?

Did it ever work, perhaps its faulty?

I would suggest speaking to the product helpdesk, if you cannot get it registered.

Until you get the handset working to the base, there is nothing else you can do.

If you have another phone, then plug that into the home hub instead.