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Phone intermittently not dialing-out

oldguy — Sat, 25 Jan 2025 17:09:44 GMT

Compared with some of the problems on here this should be a very simple one!

We have a new BT phone which intermittently fails to dial the number at end of the dial-out sequence.

The phone is a BT one,brand new and the other phone suffered the same problem so not a phone problem.

The problem seems to be temporarily fixed by removing the phone line from the Master socket and replacing but problem returns later on.

Any help much appreciated!

Re: Phone intermittently not dialing-out

Keith_Beddoe — Sat, 25 Jan 2025 17:17:35 GMT

Probably poor line quality, or a faulty port on the exchange line card, which are well past their useful life, hence the pending move to BT Digital Voice.

You could try initiating a line test to see if it clears the problem. That causes a number of mechanical relays to operate on both the line card, and the Line Test System. This can clear high resistance relay contacts.

https://www.bt.com/help/report-and-track-your-bt-problem

See if it reports an issue.

Re: Phone intermittently not dialing-out

oldguy — Sat, 25 Jan 2025 17:43:15 GMT

Many thanks for your prompt reply-will follow this-up and advise when solution found.