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Digital phone indicator lights

mlbrnrobert — Sat, 25 Jan 2025 15:35:35 GMT

I have two BT essential digital home phones and after switching to digital voice in November, after they had been replaced on the charging cradle and had stopped being charged, they showed a small green indicator light. I assumed this indicated that they were connected and ready to use.

A couple of days ago, this indicator light did not illuminate on either phone and the fault occurred at the same time on both phones.

There is no mention of this light in the user guide.

I phoned technical support and they did not know what the light was for, and the person I spoke to said he had one of these phones and had never seen the light. I was advised to ignore it's absence, and as long as the phones worked, all was well.

What is the light for ? Why has it stopped working ? Can I restore it ? Or do I just forget it all ?

Not sure that I like digital voice - my old landlines were much better !

Re: Digital phone indicator lights

jac_95 — Sat, 25 Jan 2025 15:37:39 GMT

Hi mlbrnrobert,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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Re: Digital phone indicator lights

VeteranISPUser — Sat, 25 Jan 2025 16:53:00 GMT

Hi @mlbrnrobert Are you sure they weren’t a voicemail message waiting light. Only a guess, but both would go out if a message had expired.

Re: Digital phone indicator lights

Manatarms84 — Sat, 25 Jan 2025 16:58:19 GMT

The only time I have seen a greenlight on mine was the call button illuminated green which was a voicemail

Re: Digital phone indicator lights

mlbrnrobert — Sat, 25 Jan 2025 17:32:23 GMT

Thanks. No there were no voice mails waiting. Not that.