This topic

Digital voice transfer

RichardB66 — Fri, 31 Jan 2025 14:46:03 GMT

I currently have a Broadband contract that includes rental of £2.15 a month for a landline. I don’t use the landline but was told I still needed to pay for a landline. I’m due to move to digital voice on Feb 10. Does this mean I no longer have to have a landline and can remove my landline from my contract?

Re: Digital voice transfer

jac_95 — Fri, 31 Jan 2025 14:47:39 GMT

Hi RichardB66,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice transfer

licquorice — Fri, 31 Jan 2025 14:49:18 GMT

Digital Voice IS a landline.

If you no longer wish to have a landline you can have broadband without a landline but cancelling your landline will also cease your broadband and invoke a new 2 year contract to reinstate.

Your choice if £2.15/m saving is worth the hassle.

Re: Digital voice transfer

RichardB66 — Fri, 31 Jan 2025 14:54:35 GMT

Thanks for the quick reply. I agree the saving is not worth 2 yr contract but it is annoying given BT can change my contract without penalties!!!

Re: Digital voice transfer

imjolly — Fri, 31 Jan 2025 14:58:16 GMT

your contract is not changing and you will still have broadband and phone capabilities and all that is changing is how your received your home phone calls

Re: Digital voice transfer

licquorice — Fri, 31 Jan 2025 14:59:05 GMT

Ceasing a landline causing the cease of the broadband service has been a bone of contention since broadband without telephony was introduced.

BT, however, remain steadfastly deaf to making any changes.