Phone cuts out to engaged tone 50% of time when dialling a number

Spectron — Wed, 05 Feb 2025 17:26:54 GMT

Hi all. I have a landline with broadband, NOT on digital voice. I am finding when I ring a number around 50% of the time it will cut out to an engaged tone before the ringing tone happens, I have tried ringing different numbers and using different phones (inc an old fashioned wired phone) but the same happens. It is odd how it will only happen 50 percent of the time. This has been like this for a few weeks now, I hoped it would rectify itself.

What will happen is I type the phone number to dial, then before it rings out it cuts to an engaged tone. But then I can try again a moment later and it will work. None of the numbers I dial are actually engaged so it is my end giving a false response.

A fault can't be found using the phone tester and I am being told to try the master socket, which I have done. So this may need an engineer visit. But is there a chance this is a line card issue at the exchange ? Or perhaps a rectified loop ?

Anyone have any idea what this sounds most like ? Thanks.

Re: Phone cuts out to engaged tone 50% of time when dialling a number

Christopher_G — Thu, 06 Feb 2025 16:11:35 GMT

Hi @Spectron

If you give our technical support team a call, they'll be able to check everything from our end and book an engineer visit, if needed.

Chris

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Phone cuts out to engaged tone 50% of time when dialling a number

Re: Phone cuts out to engaged tone 50% of time when dialling a number