This topic

Call Barring on DV

ShadyCreek — Fri, 07 Feb 2025 22:49:46 GMT

I recently decided to stop using DV for outbound calls since I already have EE unlimited mobile calling. To avoid any accidental calls on DV I activated call barring for all outbound calls. As soon as I do this the voicemail service appears to deactivate and no longer picks up unanswered incoming calls. It’s also no longer possible to access the mailbox remotely for the same reason.

After a week of back and forth with Customer Services, no one can tell me why this happens.

Seems to be very strange that it’s not possible to bar calls and have the voicemail service running.

Re: Call Barring on DV

jac_95 — Fri, 07 Feb 2025 22:52:39 GMT

Hi ShadyCreek,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Call Barring on DV

licquorice — Sat, 08 Feb 2025 08:19:09 GMT

Seems pretty obvious to me. If you have barred all outgoing calls you can't call 1571.

Re: Call Barring on DV

ShadyCreek — Sat, 08 Feb 2025 20:10:44 GMT

That wasn’t my question.

Re: Call Barring on DV

licquorice — Sat, 08 Feb 2025 20:15:31 GMT

Really?