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DECT phone on Digital Voice show 2 missed calls for 1 call

SouthWest1 — Sat, 08 Feb 2025 12:28:15 GMT

The digital voice phone is OK showing 1 missed call, but the DECT phones, XD8500, registered directly to the hub show 2 missed calls.

Anyone else seen this?

Re: DECT phone on Digital Voice show 2 missed calls for 1 call

jac_95 — Sat, 08 Feb 2025 12:32:39 GMT

Hi SouthWest1,

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Re: DECT phone on Digital Voice show 2 missed calls for 1 call

licquorice — Sat, 08 Feb 2025 12:39:56 GMT

Calls answered on the DV handset will show as missed calls on the DECT handset.

There is no connectivity between the 2 systems although calls can be received on either.

Likewise, calls answered on DV can't be picked up on handsets connected to the green socket or DECT base station connected to the green socket and vice versa.

Re: DECT phone on Digital Voice show 2 missed calls for 1 call

SouthWest1 — Sat, 08 Feb 2025 12:39:59 GMT

Yes. An incoming call rings all the phones. If not answered it shows as 1 missed call on the DV phone. On the DECT phones it shows as 2 missed calls.

Also the DECT phones ring continuously instead of ring-ring. That's another question.

Re: DECT phone on Digital Voice show 2 missed calls for 1 call

pottyperson — Sat, 08 Feb 2025 13:21:46 GMT

In my experience, a call answered on the DV phone will be recorded on the separate DECT set as a missed call and will remain until removed manually. Have you checked whether the two calls shown are separate? Might also be worth checking whether the continuous ring is a setting on the DECT set.

Re: DECT phone on Digital Voice show 2 missed calls for 1 call

SouthWest1 — Sat, 08 Feb 2025 13:36:04 GMT

The call is not answered. DV says 1 call, the DECT 2 new calls.

Re: DECT phone on Digital Voice show 2 missed calls for 1 call

VeteranISPUser — Sat, 08 Feb 2025 14:03:05 GMT

Hi @SouthWest1 Have you configured your DV as single or multi-call (default)?

Re: DECT phone on Digital Voice show 2 missed calls for 1 call

SouthWest1 — Sun, 09 Feb 2025 12:41:24 GMT

It's multi call. I can call my number from one of the phones and the others ring.