https://community.bt.com/t5/Home-phone-including-Digital/1471/m-p/2425807#M102370 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/343808">@1471</a></SPAN>, welcome to the BT Community Forums!</P> <P>I've taken a look into this one, and from what I can see there isn't any means of disabling 1471 and its call back option.&nbsp;</P> <P>This is a standardised option as part of your phone service, but depending on the model of phone your relative is using there may be number blocking built in that you can enable.&nbsp;</P> <P>I would recommend reaching out to our <A href="https://www.bt.com/help/contact-bt/account-and-billing/landline" target="_blank">customer care team</A>, and they'll be able to take a look and ensure we've looked at every option we can here.</P> <P>Peter</P> Mon, 24 Feb 2025 15:53:04 GMT Peter_W 2025-02-24T15:53:04Z https://community.bt.com/t5/Home-phone-including-Digital/1471/m-p/2425709#M102366 <P>How can I block my dementia suffering relative from dialling 1471 and pressing 3. She's done this 91 times since Friday. I phoned bt and they say the can't&nbsp; do anything to help.&nbsp;</P><P>&nbsp;</P><P>Than you</P> Sun, 23 Feb 2025 14:07:58 GMT https://community.bt.com/t5/Home-phone-including-Digital/1471/m-p/2425709#M102366 1471 2025-02-23T14:07:58Z https://community.bt.com/t5/Home-phone-including-Digital/1471/m-p/2425807#M102370 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/343808">@1471</a></SPAN>, welcome to the BT Community Forums!</P> <P>I've taken a look into this one, and from what I can see there isn't any means of disabling 1471 and its call back option.&nbsp;</P> <P>This is a standardised option as part of your phone service, but depending on the model of phone your relative is using there may be number blocking built in that you can enable.&nbsp;</P> <P>I would recommend reaching out to our <A href="https://www.bt.com/help/contact-bt/account-and-billing/landline" target="_blank">customer care team</A>, and they'll be able to take a look and ensure we've looked at every option we can here.</P> <P>Peter</P> Mon, 24 Feb 2025 15:53:04 GMT https://community.bt.com/t5/Home-phone-including-Digital/1471/m-p/2425807#M102370 Peter_W 2025-02-24T15:53:04Z