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BT Essential Digital Home Phone

CptJackal — Wed, 05 Mar 2025 10:45:18 GMT

Hi Everyone,

i did not see any previous post about this so apologies if i missed one.

But i am trying to buy the BT Digital Voice compatible phones and they seem impossible to get.

First of all the advanced one is not availalbe on the EE store and the Essentiial one is but there is no add to basket.

I was wondering if anyone else was having trouble and what if any other phones they were using for digital voice.

https://store.ee.co.uk/products/bt-essential-digital-home-phone-090709-HRXY.html?fb=910

Re: BT Essential Digital Home Phone

jac_95 — Wed, 05 Mar 2025 10:47:39 GMT

Hi CptJackal,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: BT Essential Digital Home Phone

licquorice — Wed, 05 Mar 2025 11:03:31 GMT

Only BT/EE DV phones are compatible with BT DV , there are no third party products available.

You don't actually need a DV phone though. Your existing phone(s) will work if plugged into the green socket at the rear of the hub.

Re: BT Essential Digital Home Phone

RIC9380 — Wed, 05 Mar 2025 11:04:15 GMT

Hi @CptJackal

You need to be a BT Shop/EE Store customer to enable you order a product from the website. Just either register or log in.

RIC9380

Re: BT Essential Digital Home Phone

CptJackal — Wed, 05 Mar 2025 11:12:57 GMT

understood. Ideally i am looking to swap out the 3 plugged in phones, with 3 of these phones so they just talk to the HUB. using/keeping the current phones would mean 3 adapters and a power socket in each location. (as well as the existing power socket for the phone)

Re: BT Essential Digital Home Phone

CptJackal — Wed, 05 Mar 2025 11:21:38 GMT

Hi @RIC9380 its still not showing add to basket for me on even when logged in.

I guess i should presume its out of stock even though they claim 19 left in stock.

Re: BT Essential Digital Home Phone

licquorice — Wed, 05 Mar 2025 11:29:47 GMT

@CptJackal wrote:
understood. Ideally i am looking to swap out the 3 plugged in phones, with 3 of these phones so they just talk to the HUB. using/keeping the current phones would mean 3 adapters and a power socket in each location. (as well as the existing power socket for the phone)

No, you can utilise your existing extension wiring by connecting it to the green socket. If you have full fibre (FTTP) its simply a case of disconnecting the old incoming copper pair and connecting the master socket to the hub with a double ended BT431 cord. A little bit more work required if still on a copper connection.

Re: BT Essential Digital Home Phone

CptJackal — Wed, 05 Mar 2025 11:57:48 GMT

@licquorice Understood. I have no master socket anymore. BT removed it and i only have the FTTP coming into the property now.

I just wanted to buy the phones BT advertise with the service but they just seem not available anywhere. some second hand ones etc but nothing on their own EE store.

Re: BT Essential Digital Home Phone

licquorice — Wed, 05 Mar 2025 12:03:07 GMT

Understood, just offering alternatives.

Re: BT Essential Digital Home Phone

RIC9380 — Wed, 05 Mar 2025 12:17:16 GMT

Ah @CptJackal I saw it says they were in stock but didn't progress through to try to order one (I've got enough for now).

RIC9380

Re: BT Essential Digital Home Phone

gg30340 — Wed, 05 Mar 2025 12:37:44 GMT

If you can not get the BT ones you want you could by any brand of DECT cordless phone and plug the base station into the Smarthub green phone socket and you would then be able to connect same brand cordless phones to the base station and place them where you want them.

Re: BT Essential Digital Home Phone

CptJackal — Wed, 05 Mar 2025 13:22:52 GMT

OK EE got back to me saying they have rebranded the BT phones to EE phones and changed to offerings to what they call

EE Home Phone and EE Home Phone Plus

https://store.ee.co.uk/products/ee-home-phone-112937-HPRX.html
https://store.ee.co.uk/products/ee-home-phone-plus-112938-HPRZ.html

interestingly the Phone Plus looks the same as the BT essentials one but EE are charging £15 more per phone!

Re: BT Essential Digital Home Phone

RIC9380 — Wed, 05 Mar 2025 16:50:32 GMT

I see that the EE Home Phone Plus no longer has Alexa built in.

RIC9380