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Request for help for message - Please check Albert for the steps to follow

matts80 — Thu, 06 Mar 2025 12:30:11 GMT

I should be grateful for your help, I am getting the attached nonsense message on My BT when trying to arrabge an appointment for Digital Home Phone on My BT

Re: Request for help for message - Please check Albert for the steps to follow

imjolly — Thu, 06 Mar 2025 12:48:31 GMT

If you check 'albert' on google it says stay away and don't download

Re: Request for help for message - Please check Albert for the steps to follow

Michael_D — Thu, 06 Mar 2025 14:55:51 GMT

Hi @matts80

Thanks for coming to the community.

Reading the message in red, it doesn't seem to be one that you should see, as it reads more like one that our customer service guides would see, especially in reference to Albert.

if you are struggling to get an appointment arranged, it is worth getting in touch with our guides, and they can help to get it arranged for you.

Michael