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Call forwarding - can it be set up remotely?

Jaycey — Sat, 08 Mar 2025 12:05:13 GMT

Our landline is shortly moving to digital. Unfortunately we are not at home as we are away caring for a sick relative (probably on a long term basis). I am assuming that if we are not there to fit the adapter, we just won't get any calls?

If I had known that we would have been in this situation, I would have set our landline up to have calls forwarded to the landline where we are now (which I assume would have got round this digital changeover problem). But we're not there, so that's that.

I went through to the chat, and asked if I could do this remotely. "No." I asked if they could do it for me. "No." (Only if I have a 'fault on the line'! 🤦🏻‍♀️)

This is completely ridiculous! Surely BT are capable of doing this for me? 🤷🏻‍♀️ I mean, I am the accountholder, and I had to give a code to talk about this - I am not just some random person asking. So rather than sit there for hours talking to a stupid AI, I thought I would come here and talk to some real people...😏 Any ideas, anyone?

Re: Call forwarding - can it be set up remotely?

imjolly — Sat, 08 Mar 2025 12:16:48 GMT

this is what I got when I used google but not sure if can be done remotely

https://www.bt.com/help/landline/calling-features-and-security/all-about-call-diversion#:~:text=To%20divert%20all%20calls%20dial,want%20to%20divert%20to)%23

Re: Call forwarding - can it be set up remotely?

Jaycey — Sat, 08 Mar 2025 18:46:15 GMT

Thanks - I'll take a look. 👍🏼

Edit - it looks like you can only do it from the phone. (Which means I'll have to travel 150 miles just to do this, then come straight back - according to BT! 🙄)

Re: Call forwarding - can it be set up remotely?

TimSmedley — Sun, 09 Mar 2025 10:50:32 GMT

Perhaps its the way you have to tell the story so that they can give you what you need without breaking any rules:

- raise a fault saying that the phone isnt connecting now you have been moved to Digital

- tell them you cannot get home to do any testing/checking for a while

- ask the guide to put call fowarding on whilst you investigate and then when home you will tell them so that they can cancel forwarding

Just an idea.

Re: Call forwarding - can it be set up remotely?

Jane2018 — Sun, 09 Mar 2025 11:40:35 GMT

When my BT landline was down for a month a few months ago (no compensation yet by the way but I cannot be bothered to claim it - it ought to be automatic under ofcom rules and BT knew every week I reported it and only contacted me 4 weeks in the day it went back on.....) my first thought was could I remotely do a call forward (I was not prepared to call BT as I don't do queues and waiting etc). That was not possible.

From memory I think if you have set up the landline with call minder in a manner to access remotely that would have solved my problem but I had not done that. As soon as the landline started working my first job was doing that - setting up to receive call minder remotely - something I used to use every lunch time when working out of my office in the 1990s - dialing in to the landline using my mobile whilst in my lunch break but I have not been working away enough in the last decade to bother with that and usually people email.

I think once it went back on I then set up