This topic

Specific Number Request

30BG — Mon, 10 Mar 2025 18:40:50 GMT

Howdy

Full Fibre & Digital Voice Consumer customer here. I know that BT offer a service to Business customers whereby they can select a specific number. So far my research is drawing a blank for a Consumer equivalent though for some reason.

Looking to get a number out of sentimentality more than anything, I live in the Exchange Area where the number was for, as far as I know it's available/unused. I just need a straight answer on whether this is possible and if it's not, why not since it's a service that's offered to Business users.

Ta in advance

Re: Specific Number Request

jac_95 — Mon, 10 Mar 2025 18:42:39 GMT

Hi 30BG,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Specific Number Request

30BG — Mon, 10 Mar 2025 18:58:22 GMT

Thanks @jac_95 but the Q isn't really about DV, I was more just highlighting the type of customer I am. The Q is more directly related to trying to get a specific number

Re: Specific Number Request

imjolly — Mon, 10 Mar 2025 20:04:17 GMT

This is not the same but it is very similar to your request

https://community.bt.com/t5/Home-phone-including-Digital/Reinstate-landline-number/td-p/2351779

Maybe try BT business and see what they say

Re: Specific Number Request

licquorice — Mon, 10 Mar 2025 20:05:14 GMT

It's an automated reply triggered by "Digital Voice" in a post.

Re: Specific Number Request

Ali_A — Tue, 11 Mar 2025 11:51:43 GMT

Hi @30BG

It's possible for consumer customers looking to change their landline number to request a renumber. Our Customer Service guides will be able to check if the desired number is currently available.

There is a charge for a renumber. (BT is charged by Openreach, which is passed on). You can find the latest Renumber charges on the BT Pricing homepage.

However, for Digital Voice it's currently not possible to choose a specific number. Any number change request would just be the next number available in the list.

It's still worth speaking to Customer Service though if this may change in the future.

Ali