This topic

Caller ID no longer working

gray3 — Thu, 13 Mar 2025 22:04:29 GMT

I've had caller ID working on my BT landline for many years, but the display on my old phones got so bad I never noticed if it was still working. I've just got a set of BT Premium phones but there is no caller ID showing so it looks like it's no longer active.

Is there some way to get it re-enabled on my landline?

Thanks

Re: Caller ID no longer working

imjolly — Thu, 13 Mar 2025 22:17:51 GMT

You can try going to MYBT and see if you can activate it from there or alternatively phone CS 03301234150 and they will help you

Re: Caller ID no longer working

gray3 — Thu, 13 Mar 2025 22:19:50 GMT

Thanks, but it's already showing as enabled under My BT.

Customer Service aren't available now so I'll try them tomorrow.

Re: Caller ID no longer working

gray3 — Fri, 14 Mar 2025 15:43:40 GMT

Trying CS but using the landline tells me to hang-up so they can run tests, and on my mobile, it just gives an automated text. The Message Us button doesn't work on MyBT either.

How are you supposed to actually speak to someone?

Thanks, Graham

Re: Caller ID no longer working

gray3 — Fri, 14 Mar 2025 15:54:11 GMT

They phoned me back, and hopefully all sorted now - re-enabled caller ID.

Re: Caller ID no longer working

Leanne_T — Fri, 14 Mar 2025 17:42:31 GMT

Thanks so much for coming back and letting us know @gray3

Glad to read this has been sorted for you.

Leanne.