This topic

3 questions about the conversion to digital voice?

Alan_C — Mon, 17 Mar 2025 14:28:51 GMT

Question (1) What is the quality of digital voice like? How does it compare with the bandwidth of the current analogue system?

I ask because the clarity of DECT phones is poor; can I expect the digital voice quality to be at least as good as the (far from brilliant, but good enough) analogue signal?

For questions (2) and (3) see later comments below.

EDIT: to add that there are two more questions below.

Question 2: Digital voice adaptor

Alan_C — Mon, 17 Mar 2025 14:29:26 GMT

Card through the door says if I need an adaptor because the telephone is not near the router, order one at bt.com/dvequipment.

Go to that webpage, enter telephone number, system says "not eligible".

So where do i go to get an adaptor sent to me?

Incidentally the "online chat" is also not working. I cannot use the telephone to speak to someone.

Re: Digital voice adaptor

imjolly — Mon, 17 Mar 2025 14:11:27 GMT

have you actually been moved to digital voice?

did you try texting ADAPTER to 61998

Question 3: Digital voice and extensions

Alan_C — Mon, 17 Mar 2025 14:29:48 GMT

What happens to existing wired extensions when digital voice is implemented on a copper (fibre to the cabinet?) installation?

Clearly they won't work any more as they stand because there won't be an analogue voice signal at the master socket any more. So does BT do anything to convert the installation? Or is it up to the householder to find (and pay for) a new solution to their extension needs?

Re: Digital voice and extensions

jac_95 — Mon, 17 Mar 2025 14:17:39 GMT

Hi Alan_C,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice adaptor

Alan_C — Mon, 17 Mar 2025 14:20:53 GMT

I haven't tried that (yet), as I thought it would be more involved than using the website. But thanks for the reminder!

Re: Digital voice adaptor

gg30340 — Mon, 17 Mar 2025 14:23:20 GMT

I have moved all your posts onto one thread as they are all related to you moving to DV and it keeps the questions and answers all in the one place.

Re: Digital voice adaptor

Alan_C — Mon, 17 Mar 2025 14:26:51 GMT

Well, I thought I was posting in a forum dedicated to the Digital Voice. Moving three completely separate questions into one thread just adds confusion.

Re: Digital voice adaptor

gg30340 — Mon, 17 Mar 2025 14:31:40 GMT

It is a not a forum just about DV. It is a BT forum which has a board for questions about DV. It is more confusing to have your questions spread through out the DV board rather than you just asking all your questions on one thread.

It might also be worth you actually searching through the board as the questions you are asking have already been asked and answered previously.

Re: Digital voice adaptor

Alan_C — Mon, 17 Mar 2025 14:42:53 GMT

I did search. I also read the FAQ.

Re: Digital voice adaptor

Alan_C — Mon, 17 Mar 2025 14:43:36 GMT

For some reason I can't send a text at the moment.

Re: Digital voice adaptor

licquorice — Mon, 17 Mar 2025 14:52:32 GMT

Presumably because you have barred short code chargeable texts.

Re: Digital voice adaptor

imjolly — Mon, 17 Mar 2025 14:55:43 GMT

did you read this previous post in your search https://community.bt.com/t5/Archive-Staging/Correct-way-to-enable-all-BT-sockets-after-Digital-Voice/m-p/2164646/highlight/true#M76966

Re: Digital voice adaptor

RIC9380 — Mon, 17 Mar 2025 14:56:52 GMT

Much of what you ask about is answered here:

Digital Voice | Digital Home Phone | BT

With regard to call quality I feel that it is far superior to what we experienced on the old analogue network.

Customers have always been responsible for their own internal wired network/extensions. By using additional BT DV handsets, wired extensions become redundant (although there are ways round this which are detailed elsewhere on the forum). If you still want to use an older analogue phone somewhere else in the home just call Customer Services and ask for a free DV Adaptor to be sent out.

RIC9380 😊

Re: Digital voice adaptor

Alan_C — Mon, 17 Mar 2025 16:13:03 GMT

Nope, I haven't got them barred on my mobile; and my service provider's info says they don't bar them. So maybe BT has switched it off?

Re: Digital voice adaptor

Alan_C — Mon, 17 Mar 2025 16:14:27 GMT

Yes, but it was a complex situation, and the poster in that thread was on full fibre so the solution for them (involving disconnecting the copper) wouldn't apply to me.

Re: Digital voice adaptor

Alan_C — Mon, 17 Mar 2025 16:16:55 GMT

OK, thanks. You say additional DV handsets can be used - I presume they have to be bought?

On the DV Adaptor - that's what drove me to the forum in the first place - there seems to be no way to request one!

I shall write a letter.

Re: Digital voice adaptor

RIC9380 — Mon, 17 Mar 2025 17:50:52 GMT

Yes, the DV handsets are available from BT/EE at a discounted price. The DV Adaptor - I requested one when I spoke to a Customer Services Guide last week and it arrived today (Monday).

RIC9380 🙂