This topic

Digital voice

JaneSal — Mon, 17 Mar 2025 13:26:39 GMT

I've been sent a Hub2 as part of my new contract and thought this meant I was now set up for Digital Voice and requested a phone Adapter to pair with Hub 2. The Adaptor is not paring with my Hub and I'm now thinking that I'm probably not set up for Digital Voice as I haven't received an email. Apart from receiving an email is there any other way to know whether I am set up for Digital Voice as I sometimes miss emails or they go in my Spam? Thanks Jane

Re: Digital voice

Manatarms84 — Mon, 17 Mar 2025 13:32:56 GMT

If you are moving to digital voice it will be in your contract details. If you have been sent an adapter then you have moved or are moving over. It may be that your switch date isn't here yet as you should get equipment earlier than the switch.
I would contact customer service by dialing 150 from your landline and check it out

Re: Digital voice

imjolly — Mon, 17 Mar 2025 13:33:58 GMT

does your phone work in connected to green socket on back SH2? does your phone still work connected to phone socket on wall?

enter 192.168.1.254 into browser and check hub manager in SH2 see if you see phone number and active

Re: Digital voice

JaneSal — Mon, 17 Mar 2025 14:11:39 GMT

No the green light flashes and the phone sound is an engaged tone. I've spoken to BT an we are not set up for Digital Voice. Thanks for your reply.

Re: Digital voice

JaneSal — Mon, 17 Mar 2025 14:12:40 GMT

Thanks BT have confirmed we are not set up for digital voice.

Re: Digital voice

JaneSal — Mon, 17 Mar 2025 14:14:14 GMT

I have done thanks and we are not set up on Digital Voice

Re: Digital voice

imjolly — Mon, 17 Mar 2025 14:57:23 GMT

@JaneSal wrote:

I have done thanks and we are not set up on Digital Voice

that solves the problem