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Call Diversion

northshields — Mon, 17 Mar 2025 15:04:03 GMT

I was upgraded to full fibre on Friday and today the broadband has failed. The upside is that I can get on the internet by way of Hybrid Connect and an engineer is coming out tomorrow morning.

However, with the landline being out of use as well (it is DV) I thought it would be a good time to set up call diversion to my mobile. However, it appears that that can only be done from a working phone. Is there any reason why call diversion cannot be set up online to cater for the situation I have described?

Re: Call Diversion

jac_95 — Mon, 17 Mar 2025 15:07:39 GMT

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Re: Call Diversion

imjolly — Mon, 17 Mar 2025 15:26:44 GMT

is it not possible by logging in to MYBT and managing your phone

Re: Call Diversion

northshields — Mon, 17 Mar 2025 15:32:20 GMT

I jolly,

No, it isn’t possible to do that even though it probably should be.

Going to “call diversion “ and then “manage” merely brings up the instructions for setting up call diversion using a working phone.

Re: Call Diversion

licquorice — Mon, 17 Mar 2025 16:09:30 GMT

Its supposedly a security feature to prevent anyone diverting a line maliciously.

However, it doesn't appear to be thought through as the very time you would want to divert calls will be when the phone isn't working.

Re: Call Diversion

northshields — Mon, 17 Mar 2025 16:51:46 GMT

Licqorice,

I see what you are saying. However I would have thought that logging in coupled with a one time passcode sent to a registered mobile should be sufficient.

Re: Call Diversion

licquorice — Mon, 17 Mar 2025 16:57:48 GMT

Indeed, so would I but this is BT we are talking about!!

Re: Call Diversion

RIC9380 — Mon, 17 Mar 2025 17:35:24 GMT

Just call Customer Services and they will set up the divert to your mobile for you,

RUC9380 🙂