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Trying to order digital voice adapter, says number not eligible

Ivor77 — Tue, 18 Mar 2025 12:34:42 GMT

Got letter last week re DV move within 30 days and card saying how to order a free adapter. I need an adapter because phone and router are in different rooms.

When I go to bt.com/dvequipment it redirects to an ee page asking for the landline number to get a voucher code. When I put my full number in it says "The number entered is not eligible for this offer. Please check you have entered your number correctly."

I've tried several times over the last few days and on different browsers with the same result. Has it worked for anybody recently?

Re: Trying to order digital voice adapter, says number not eligible

jac_95 — Tue, 18 Mar 2025 12:37:39 GMT

Hi Ivor77,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Trying to order digital voice adapter, says number not eligible

imjolly — Tue, 18 Mar 2025 13:03:25 GMT

you can try text 'ADAPTER' to 61998 of phone Cs 03301234150 and request one. it may be as you are not on DV that you need to wait until you actually have a DV activation date

Re: Trying to order digital voice adapter, says number not eligible

northshields — Tue, 18 Mar 2025 17:11:22 GMT

You are not alone. I have tried putting my number into that site and get exactly the same result as you even though I am very definitely on digital voice.

Re: Trying to order digital voice adapter, says number not eligible

Ivor77 — Mon, 24 Mar 2025 16:29:49 GMT

I gave up on the web link and texted ADAPTOR to 61998 from my wife's EE mobile, happy to say it arrived today!

Now I just have to hope a Smart Hub 2 arrives before the switchover.

Re: Trying to order digital voice adapter, says number not eligible

tubascuba — Wed, 19 Nov 2025 14:35:49 GMT

I am due to switch over soon to DV and have received "Your useful guide to Digital Voice". It reckons to text ADAPTER to 61998 rather than ADAPTOR (with and E instead of an O). Just saying...

Re: Trying to order digital voice adapter, says number not eligible

Ivor77 — Wed, 19 Nov 2025 16:02:08 GMT

My notice definitely spelt adaptor with an o and the device arrived a few days after texting.

The switchover I was told would be by mid-April did not actually happen until October just after a new Smarthub was delivered. Everything went smoothly and our old Panasonic phone works fine through the adapter.

Re: Trying to order digital voice adapter, says number not eligible

tubascuba — Wed, 19 Nov 2025 17:01:38 GMT

BT is obviously flexible about this! Both spellings work because I just received a confirm that mine is on the way. Also, thanks Ivor77 for the information about Panasonic phones. I have them around the house so pleased that they will work.