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Digital Voice not working

Smallgal — Thu, 20 Mar 2025 06:28:15 GMT

I wanted to change to Digital Voice and received my Smart Hub 2 in February with instructions to connect my phone to the back of my hub. Since then I still can't make or receive phone calls and the order on my account is still showing as "open". I have telephoned BT numerous times but this problem still hasn't been corrected. Plugging my phone into the telephone socket doesn't work.

Re: Digital Voice not working

jac_95 — Thu, 20 Mar 2025 06:22:39 GMT

Hi Smallgal,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice not working

imjolly — Thu, 20 Mar 2025 09:44:40 GMT

can you go to hub manager by entering 192.168.1.254 into your address bar and see if your phone number shows and if does it say active. if not configured then you need to contact CS 03301234150 and they should help

Re: Digital Voice not working

Smallgal — Fri, 21 Mar 2025 09:59:32 GMT

BT have now solved the problem. Thanks for your reply.

Re: Digital Voice not working

Christopher_G — Fri, 21 Mar 2025 12:19:33 GMT

I'm glad to hear that it's been sorted out for you, @Smallgal.

Thanks for coming back to let us know.

Chris