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I've migrated to Digital Voice but the Answerphone on my BT PSTN phone no longer works

phsutton — Thu, 27 Mar 2025 17:08:36 GMT

I've migrated to Digital Voice. My BT PSTN phone (which had answerphone facilities) is plugged into the phone socket on my Halo 3 service Broadband Hub. Most old facilities work OK but the answerphone doesn't. I can pick up voice mail messages on 1571 but the answerphone tells me I have no messages. The phone display tells me the answerphone is on. How can it be made to "intercept" the 1571 messages, please?

Re: I've migrated to Digital Voice but the Answerphone on my BT PSTN phone no longer works

licquorice — Thu, 27 Mar 2025 17:12:05 GMT

You need to set 1571 to maximum number of rings before answering and the answering machine to fewer rings so that it answers first.

Re: I've migrated to Digital Voice but the Answerphone on my BT PSTN phone no longer works

phsutton — Thu, 27 Mar 2025 18:06:03 GMT

Thank you Liquorice. Apologies I spotted the solution in the FAQs eventually. I have set 1571 to maximum and the Answerphone to 7 rings which was the maximum number of rings that managed to beat 1571 to a response.