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DV Adapter instructions

Alan_C — Fri, 28 Mar 2025 16:27:32 GMT

TL:DR the instruction leaflet sent with the "Home Phone Adapter" needs a re-write.

The longer version:

Got switched to Digital Voice earlier in the week. Unable to use it without a DV adapter as router not in same place as telephone. Took multiple attempts to get someone to send me a DV Adapter.

DV Adapter arrived today. Instructions say "if you changed you base PIN on your Smart Hub from the default 000..."

But there's no PIN anywhere in the Smart Hub 2 admin page. And people have asked about this a few times in this community - with no solution found. The nearest I can see to a solution is a discussion of a BT Hub Base - i.e. a DECT system base unit. So, nothing to do with a Smart Hub. The leaflet needs to be re-written to save customers hours of fruitless searching.

Re: DV Adapter instructions

jac_95 — Fri, 28 Mar 2025 16:27:39 GMT

Hi Alan_C,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: DV Adapter instructions

Manatarms84 — Sat, 29 Mar 2025 08:08:39 GMT

Not sure from your post if you have managed to set up the adapter but here are the online instructions which look simple enough:

Set up and use a Digital Voice Adapter | BT Help

I am presuming the instructions you are referencing are paper ones which come with the adapter? says if you have changed your base pin, I would read that to say if you have changed it you need to do something different, as you didn't know what it was referencing I would have just ignored it and carried on as you didn't change anything.