This topic

BT Digital Voice

Cpipka — Sun, 30 Mar 2025 15:12:14 GMT

Am on Virgin Media, & Broadband. My phone will plug in to my hub can make outbound calls, not inbound the phone does ring. Need my phone to work both ways.

Re: BT Digital Voice

VeteranISPUser — Sun, 30 Mar 2025 15:12:19 GMT

Hi @Cpipka If you are on Virgin broadband it is impossible to have BT Retail Digital Voice!

Re: BT Digital Voice

imjolly — Sun, 30 Mar 2025 15:16:18 GMT

as a virgin customer not BT you need to try virgin forum https://community.virginmedia.com/

Re: BT Digital Voice

chrisjp — Sun, 30 Mar 2025 15:20:41 GMT

Are you saying you already have digital voice, or that you've received notification that it is coming?
If the former, then to be able to plug your phone into the hub you must have a BT hub, not a Virgin one.
If the latter, you fall into the apparently small number of BT landline customers who don't get their broadband from BT as well. If that's the case, I think you'll need to contact BT to discuss your options. AFAIK BT has not yet decided how to deal with BT landline only customers who don't want to switch to BT broadband when DV is installed.

Re: BT Digital Voice

iniltous — Sun, 30 Mar 2025 15:32:25 GMT

The OP hasn’t really provided enough information to make a proper judgement, but I suspect they were a BT customer ( otherwise why on earth would they post here ) and have now taken VM services and VM have supposedly ported their number number from BT , outgoing calls work OK , but incoming calls don’t …if that the case it’s Virgin they need to be speaking to .

Re: BT Digital Voice

Cpipka — Sun, 30 Mar 2025 15:50:54 GMT

Thank you for your reply. Will contact BT and VM and get it sorted. Thanks again

Re: BT Digital Voice

Cpipka — Sun, 30 Mar 2025 15:52:32 GMT

Thanks Did not realise that. Will contact BT and VM and get it sorted. Thanks again.

Re: BT Digital Voice

Cpipka — Sun, 30 Mar 2025 15:53:38 GMT

I am a BY customer but landline only. Going to contact VM and BY as need to get it sorted. Thanks again.

Re: BT Digital Voice

Cpipka — Sun, 30 Mar 2025 15:56:14 GMT

Yes Am a BT landline only customer. Will contact them for advice and VM too. Need my phone.

Re: BT Digital Voice

Cpipka — Sun, 30 Mar 2025 16:00:01 GMT

Thank you for your help. Yes Am BT landline only customer. Will contact them for advice, and VM as well. BT should have thought of that not everyone has BY broadband. Thanks again.

Re: BT Digital Voice

iniltous — Sun, 30 Mar 2025 16:27:07 GMT

This makes little sense , if you had a BT landline service ( no BT broadband ) and Virgin were contacted by you to supply a new broadband only service that makes no difference to your BT service , so why are you plugging your phone into the Virgin router , you didn’t even need to tell Virgin about your BT landline ,

if you did tell them about BT , and Virgin have told you to connect your phone to the Virgin router then , even if you didn’t realise it , Virgin are now responsible for your telephone not BT , unless you were having 2 phone numbers , the original BT one remaining as it was , and an extra number from Virgin , accessed via the Virgin router
‘If you didn’t tell Virgin to port the number from BT , it makes no sense how your BT service was affected.

Did you get a sorry to see you leave communication from BT , if you did , Virgin effectively ceased your BT landline on your behalf , as stated , if your incoming calls don’t come through your Virgin router ( but should ) that’s got nothing to do with BT

Re: BT Digital Voice

WSH — Sun, 30 Mar 2025 19:24:31 GMT

Who do you pay your phone bill to? (That's phone bill, not the broadband bill).

If it's BT then you need to talk to BT. If it's Virgin, you need to talk to Virgin.