This topic

Digit Voice Switchover

Maldb — Mon, 31 Mar 2025 15:02:05 GMT

On 21st March we received an email stating DV was operational. We plugged our Panasonic DECT/GAP phone into the back of the hub as directed. No dialling tone, no landline. Contacted BT which is a nightmare anyway, they hummed and haahed and said maybe wait until midnight just in case it was delayed. Next day no landline. Phoned BT again...no resolution. They agreed to send out a new phone....failed delivery. Another long phone call. One "agent" said we needed an adapter (not entirely sure why). We have just received the adapter. Gone through "registration" with the SH2 and it doesn't connect at all. Our broadband has worked throughout. BT frankly is useless. We have been without our landline for 10 days and we need it as our mobile signal is poor. Is it possible that the actual switchover at the exchange or wherever they do it actually hasn't taken place? Clearly BT is unable/unwilling/couldn't care less about our plight to resolve what is an urgent issue, just wondering if anyone else has any clues....I would add, our Panasonic phone main base is close to the hub so I'm not even sure why we would need an adapter anyway

Re: Digit Voice Switchover

licquorice — Mon, 31 Mar 2025 15:17:08 GMT

You don't need an adapter if you intend plugging the Panasonic base station into the hub.

I suspect you haven't actually been converted to Digital Voice yet. If you access the hub manager, does it show your phone number or 'not configured' in the phone section?

Re: Digit Voice Switchover

Maldb — Mon, 31 Mar 2025 16:16:28 GMT

Thanks reply...no idea how to access hub manager.....we've merely followed instructions given by BT and plugged our phone into the DV socket on the SH2....

Re: Digit Voice Switchover

licquorice — Mon, 31 Mar 2025 16:18:58 GMT

http://192.168.1.254/

Just click on this link. Your browser will probably warn you its not secure, but that is because it is HTTP rather than HTTPS which in this instance doesn't matter because you are not accessing the internet, just the hub locally.

Re: Digit Voice Switchover

imjolly — Mon, 31 Mar 2025 16:20:06 GMT

Enter 192.168.1.254 into your browser address bar and that should bring up hub manager. You may get site is not secure but that is ok and just proceed anyway then see if DV activated as @licquorice

Re: Digit Voice Switchover

Maldb — Mon, 31 Mar 2025 16:46:03 GMT

Thank you....my phone number is showing on the hub manager and it states service ready......although evidently the phone doesn't believe it is......BT is sending out one of their phones (if Parcel Force decide to deliver it this time) so I'm guessing that perhaps I wait for that to arrive and see if pairing it to the hub works - although my phone really should work

Re: Digit Voice Switchover

Maldb — Mon, 31 Mar 2025 17:01:03 GMT

The hub manager gives the phone number but does not mention DV - just states service is ready.

Re: Digit Voice Switchover

licquorice — Mon, 31 Mar 2025 17:17:48 GMT

Try switching the hub off for a couple of minutes to reboot it.

Re: Digit Voice Switchover

Maldb — Tue, 01 Apr 2025 08:28:02 GMT

Tried switching the hub off and back on right at the beginning of this debacle....did not work. Now the adapter will not even register with the hub (despite our belief an adapter shouldn't be necessary with our existing phones anyway). My only thought is that the switchover at the exchange or the box somewhere simply has not been effective.....but BT tells us the signal is coming into the property......if that is the case why won't the adapter connect with the hub? Thankfully our broadband is working otherwise we really would be stuffed, but all I want is my landline back working as it was before this DV switchover.....

Re: Digit Voice Switchover

licquorice — Tue, 01 Apr 2025 15:02:21 GMT

Try a full factory reset of the hub. Press the recessed button at the rear for about 20 seconds until the lights flash. If that doesn't work I'm afraid you'll have to be insistent with BT that you have a fault.

Re: Digit Voice Switchover

ScrumpyKen — Thu, 03 Apr 2025 15:19:41 GMT

I had a text saying an appointment had been made for an engineer to call to do the switchover so arranged to be in until they - come mid-day I got a text saying we notice you haven't installed your new hub yet! Installed it OK, phone plugged into the green socket didn't work so plugged it back into the wall, all wifi gear worked fine eventually. This lasted about a week then the landline plugged in the wall stopped working, gave them a couple of days then phoned the number in the box. Checks were done and the digital line was faulty so person on the phone said he would raise a work request etc but it might be 5-6 working days. Nothing happened, phoned again, first guy had done everything except press the Enter key for the request. Done again, priority 3 days response promised this time, and I got a code texted. I was about to phone again today, day 3, got a text apologising it would be another 3 days. 14 days without a landline now so you are not alone. Phone the number on the card in the box supplied and get everything tested before you wait any longer.

Re: Digit Voice Switchover

WSH — Thu, 03 Apr 2025 17:30:40 GMT

You said you plugged the phone back into the wall socket. I take it you’ve tried it plugged into the hub again?

Does your phone number appear on the home page of the hub?