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Why am I being charged for land-line pay as you go when not using for anything

lozza3 — Mon, 14 Apr 2025 10:49:38 GMT

I have noticed on my bill for my pay as you go landline that each month there is a charge of £3.23 I just wondered what this is for? I am not using my landline but if I do then its charged for the usage. Is this for line rental? I thought that line rental was included in my broadband package price. BT can you advise, or anyone else? Thank you

Re: Why am I being charged for land-line pay as you go when not using for anything

imjolly — Mon, 14 Apr 2025 11:08:57 GMT

when you selected your package you could have either broadband or broadband with phone. you have obviously selected broadband with phone and the additional charge is for the facility of being able to make/receive calls on your home phone. you could also select a call package or as you have done decided on PAYG

Re: Why am I being charged for land-line pay as you go when not using for anything

Kodikid — Mon, 14 Apr 2025 11:41:37 GMT

I used to have unlimited minutes with my Broadband..when I came to renewal that package ceased to exist. It was all payg, BT probably realised most landline subscribers don't actually use it so this way they still gain financially.

Re: Why am I being charged for land-line pay as you go when not using for anything

lozza3 — Mon, 14 Apr 2025 11:55:15 GMT

Thanks, and yes, this makes sense

Re: Why am I being charged for land-line pay as you go when not using for anything

imjolly — Mon, 14 Apr 2025 11:56:05 GMT

@Kodikid

if most people don't use the landline then they can select broadband only. however many people still want a home phone and can select PAYG or the add-on unlimited minutes. often customers make few phone calls and really want the phone facility to receive calls