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Digital Voice plug in adaptor my phone cable won't fit

avrx48 — Mon, 14 Apr 2025 14:28:22 GMT

Good afternoon,

I haven't had a landline phone for almost three weeks, due to the change to digital voice. I somehow managed to speak to a human who sent me an adaptor as my router is 2 metres in the air on a small shelf.

I have received the plug in adaptor for my landline phone but the connection on my phone that you plug into the adaptor isn't correct.

I can't get in contact with BT.com who keep telling me that the service is only available to EE, I don't have EE mobile as I can't get a signal at home.

Where can I get a plug in adaptor so I can use my phoen?

Re: Digital Voice plug in adaptor my phone cable won't fit

jac_95 — Mon, 14 Apr 2025 14:37:39 GMT

Hi avrx48,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice plug in adaptor my phone cable won't fit

licquorice — Mon, 14 Apr 2025 14:48:48 GMT

The socket on the DV adapter is a standard BT431 socket. the same as your master socket and the green socket on the hub.

If your phone has a different plug (probably an RJ11) simply buy a BT431 to RJ11 adapter from Amazon.

The plug on the left of the picture is a BT431, the one on the right an RJ11 Adapter far right

Re: Digital Voice plug in adaptor my phone cable won't fit

iniltous — Mon, 14 Apr 2025 14:47:48 GMT

The adapter has a standard UK phone socket , if the cord on the phone you would like to use doesn’t fit , then your equipment isn’t compatible or originally designed to be used in the UK , that’s your problem, but if that’s the case , how did you use it previously , as the socket on the hub (if you choose to connect a phone directly to it ) the socket on a DV adapter and the Openreach socket on the wall are all the same , this sounds like a you problem rather than a BT problem, but as stated you can get an adapter to make your cord fit into a DV adapter

Re: Digital Voice plug in adaptor my phone cable won't fit

licquorice — Mon, 14 Apr 2025 14:44:25 GMT

@iniltous You keep saying this. The adapter, master socket and hub have a standard BT431 socket, not an RJ11.

Edit: I see you have edited your post.

Re: Digital Voice plug in adaptor my phone cable won't fit

Manatarms84 — Tue, 15 Apr 2025 08:26:58 GMT

As long as you have been sent a digital voice adapter then the landline phone will fit as long as it is a standard cable end - if not one of the adapters shown will bridge the gap. I am assuming you are plugging in the end of the cable that used to go into the small Openreach socket on the wall as they use the same type of connection the adapter does.