This topic

Pulsed dialling tone

SueFM — Thu, 17 Apr 2025 13:30:07 GMT

I do not have a call waiting on 1571 or 1572 and I have not diverted my incoming calls. Why do I have a pulsed dialling tone on Digital Voice?

Re: Pulsed dialling tone

jac_95 — Thu, 17 Apr 2025 13:32:39 GMT

Hi SueFM,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Pulsed dialling tone

imjolly — Thu, 17 Apr 2025 13:33:00 GMT

possibly a message on 1571

Re: Pulsed dialling tone

SueFM — Thu, 17 Apr 2025 13:46:21 GMT

I believe you will find that I stated that I do not have calls waiting on 1571 or 1572 .

Re: Pulsed dialling tone

imjolly — Thu, 17 Apr 2025 13:56:46 GMT

I understand call waiting something different hence why I suggested someone may have left you a message

Re: Pulsed dialling tone

SueFM — Thu, 17 Apr 2025 14:32:45 GMT

I apologise for using the wrong terminology. I have no messages waiting on 1571 or 1572.

Re: Pulsed dialling tone

Peter_W — Fri, 18 Apr 2025 10:07:25 GMT

Welcome to the Community @SueFM 😊

Is everything working with your calls as they should be outside of the pulsed dialling tone?

Also if you haven't already, can you try leaving yourself a message, listen to and delete this, then see if the tone returns to normal?

Peter

Re: Pulsed dialling tone

SueFM — Fri, 18 Apr 2025 10:10:19 GMT

Thank you Peter.

That has indeed solved the problem.

Re: Pulsed dialling tone

Peter_W — Fri, 18 Apr 2025 10:19:18 GMT

Cheers @SueFM 😊

Occasionally this can just get stuck if there's been previously deleted messages, so I'm glad this has righted everything!
You take care,

Peter