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Digital voice handset

fossilcole — Thu, 17 Apr 2025 07:39:43 GMT

I have just been switched to Digital Voice and I am using True Call BT 8600 handsets.

I have Call Guardian switched ON.

When I phone my LANDLINE from my Moby, I am advised that the call is being screened by BT CALL GUARDIAN asked to say my name and enter # KEY.

I am already on my LANDLINE Contact List but the message showing on LANDLINE is “INCOMING CALL ANNOUNCED CALL”

When the call from the Moby is answered on the LANDLINE, I am offered to PRESS 1 to accept the call or 4 to send it to ANSWERPHONE, or I can HANG UP.

Pre Digital Voice, I was offered enter 1 to ACCEPT CALL ONCE, 2 to ACCEPT CALL ALWAYS, 3 to BLOCK CALL.

Although my CONTACTS and VIPS are still showing on my Handset, they appear to be ignored.

So my question is: “Is my BT 8600 True Call phone now obsolete and are there any handsets that can accept CONTACTS always under the DIGITAL VOICE regime?”

Re: Digital voice handset

Anonymous — Thu, 17 Apr 2025 07:58:14 GMT

I suspect this is the common issue of caller ID not being enabled, so it's being handles as a withheld number. Turn Guardian off & see if your mobile number is being shown. You may need to enable caller ID in My BT or, if it's already showing as enabled, disable it & re-enable.

Re: Digital voice handset

Manatarms84 — Thu, 17 Apr 2025 08:00:03 GMT

I agree with caller ID is likely to be the culprit here or lack of. You can manage this online I believe or call BT and they can either add it back on or get it fixed if its not working