This topic

BT Digital Voice farce

LozC — Fri, 25 Apr 2025 08:44:17 GMT

Two weeks on and still no phone!!! Let me tell you the background.....we are a b&b who have a guest wifi channel and BT advised we will be moving over to DV, fine I thought. After looking into the details I decided to delay until May 22nd (there's more into dv than you think). Lo and behold our telephone went dead mid April, I raised a fault search via txt which didn't actually log with my BT account, it disappeared, so in the end I managed to get hold of someone and yes it transpires that I'd been moved over too early and after a quick order I get the BT hub 2. What a pile of **bleep**, can't even manage a guest wifi channel. Looked around and their business model router has guest wifi but no phone connection.

Now looking at alternative broadband and voip (which I can get for far cheaper). Well BT you can shove your long standing customer treatment (especially when you entice new customers with a better deal than your dedicated customer base). When I called to try and get as good a deal as new customers I was told good luck...cheerio (we're on 20mb download by the way...not fast). BT you were ok, now your *****.

Re: BT Digital Voice farce

jac_95 — Thu, 24 Apr 2025 18:22:39 GMT

Hi LozC,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: BT Digital Voice farce

imjolly — Thu, 24 Apr 2025 19:04:30 GMT

@LozC

If you are running a business B&B are not on a business connection and not a residential connection which should not be used for business purposes

Re: BT Digital Voice farce

licquorice — Thu, 24 Apr 2025 19:05:48 GMT

That's what happens when you run a business on a residential service.

Re: BT Digital Voice farce

Manatarms84 — Thu, 24 Apr 2025 19:06:41 GMT

This is the residential forum, the business one is here: https://business.forums.bt.com

However it seems you have decided to leave BT which is your choice so not sure what support you are wanting from the community in any case.

Re: BT Digital Voice farce

LozC — Thu, 24 Apr 2025 21:14:39 GMT

It's also a home address...ours!, don't presume its just business, also presume my wife and I expect any decent router in a high cost service has the capacity to provide a guest wifi, AND for BT to not cut our landline telephone off. As well as charging us a fortune for cra p speeds.

BT could have been proactive, asking us our needs, querying our requirements for the dv switch, but no....we've got to do all the legwork after a switchover cockup!

I originally came on here to ask for help on linking our Asus router to the BT hub 2, but after trying all community workarounds I'm no further forward.

Re: BT Digital Voice farce

LozC — Thu, 24 Apr 2025 21:17:46 GMT

What....a simple guest wifi. This is also our home. Ok then...what business BT router has guest wifi and SH2?

Re: BT Digital Voice farce

LozC — Thu, 24 Apr 2025 21:26:14 GMT

No mention of BT cutting us off? This is also our home, no guest wifi channel on an expensive broadband subscription? Reply to that please eh!

Re: BT Digital Voice farce

licquorice — Thu, 24 Apr 2025 21:33:50 GMT

You're running a business on the service, the fact that you also use it for residential purposes is totally irrelevant.

It's extremely simple to use your Asus router in conjunction with the SH2 if you wish to use that to provide a guest network. It has been documented on the forum countless times.

BT Business doesn't use Digital Voice, it uses Cloud Voice.

Re: BT Digital Voice farce

chrisjp — Thu, 24 Apr 2025 22:14:17 GMT

"If you are running a business B&B are not on a business connection and not a residential connection which should not be used for business purposes".

If it's true that BT's business account router doesn't provide a DV phone connection, how does BT provide a phone connection when it migrates these customers to DV?

Re: BT Digital Voice farce

jac_95 — Thu, 24 Apr 2025 22:21:44 GMT

@chrisjp

BT Business broadband customers who have a fixed line phone service would be offered to move BT Business Cloud Voice

https://business.bt.com/digital-workplace/cloud-collaboration/cloud-voice

Essentially a VoIP service that has more features suited to businesses. A Cisco or Yealink phone is usually used on these types of services.