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Does (free) Essential Voicemail with Call Protect include a message answering/recording function?

greenman — Fri, 25 Apr 2025 20:13:35 GMT

I'm being asked to renew my existing package with recommendations and see that the Voicemail with CP at £4.34/month includes a 'larger' mailbox. I don't need a large mailbox. It is unclear whether Essential Voicemail with CP (free) includes a mailbox at all. I don't receive many or long messages so would be happy with a small mailbox and save £4.34/month. Retentions team didn't know teh answer and referred me to sales team who had a long queue....

Re: Does (free) Essential Voicemail with Call Protect include a message answering/recording function

Manatarms84 — Sat, 26 Apr 2025 00:20:21 GMT

With that call feature you will be able to get voicemails left for you but I believe you wouldn't be able to record a specific greeting.

Re: Does (free) Essential Voicemail with Call Protect include a message answering/recording function

TimCurtis — Sat, 26 Apr 2025 08:49:55 GMT

@greenman

I'm with EE now but when with BT I was able to record my own message and get texts when a message was left for me.

Re: Does (free) Essential Voicemail with Call Protect include a message answering/recording function

greenman — Sat, 26 Apr 2025 09:47:51 GMT

I finally got through to sales and they confiirmed that there is indeed a 'smaller' voicemail box free/included with Unlimited Calls (Call Protect also included). Wouldn't it be wonderful if the BT site and 'offers' could be set out straightforwardly! Thank you for taking the time to reply to my query.

Re: Does (free) Essential Voicemail with Call Protect include a message answering/recording function

greenman — Sat, 26 Apr 2025 09:54:01 GMT

Many thanks for taking the time to reply, much appreciated. I got an answer from Sales in the end (see my reply to manatarms84, above).

Re: Does (free) Essential Voicemail with Call Protect include a message answering/recording function

Chris__S — Sat, 26 Apr 2025 10:05:16 GMT

Hi @greenman Thank you for taking the time to share the results of your experience when you called us.

I'm glad to hear that you got an explanation that answers your query.

Chris S