This topic

If BT Router is not used, how long will Call Divert settings function for?

chrisauk — Tue, 29 Apr 2025 20:00:53 GMT

Hello,

I welcome any advice.

I was recently moved over to BT VOIP, previously I had Call Divert set up for calls to be redirected to my mobile number, until such time that I had a working landline phone.

I temporarily setup the BT Router so that I can set up Call Divert again as the settings were lost during the transfer, this was no real fuss. Once this was arranged, I switched back to my own router, assuming the settings would be retained for the foreseeable future.

My issue is that I was moved over to VOIP on the 23rd April, however a few days later (unknown when), the Call Divert function stopped working.

My question is, how often must I connect the BT Router and re-setup Call Divert to maintain this service?

Thanks in advance for any answers.

Chris

Re: If BT Router is not used, how long will Call Divert settings function for?

licquorice — Tue, 29 Apr 2025 20:04:34 GMT

Hmm, that seems odd, call divert should be permanent until cancelled.

Re: If BT Router is not used, how long will Call Divert settings function for?

chrisauk — Tue, 29 Apr 2025 20:07:40 GMT

Yes, you would hope so, wouldn't you. I did do a little bit of research before posting, and it appeared that the BT Router was independent from Call settings changes.

Luckily I have a spare mobile, so I can ring my landline from that every day, to ensure it's redirecting properly. I would prefer not to have to check though.

Re: If BT Router is not used, how long will Call Divert settings function for?

licquorice — Tue, 29 Apr 2025 20:14:24 GMT

I can only assume that there is a fault causing the diversion to be cancelled.

If it gets cancelled again, post back and we'll get the mods involved to investigate.

Re: If BT Router is not used, how long will Call Divert settings function for?

licquorice — Tue, 29 Apr 2025 20:16:35 GMT

Just a thought. It shouldn't make any difference, but make sure multi call is disabled with the DV handset.

Re: If BT Router is not used, how long will Call Divert settings function for?

chrisauk — Tue, 29 Apr 2025 20:54:56 GMT

I'll certainly keep this post, posted. I hope it's a temporary fault at the very least, I do get a lot of calls to the landline number. In part I find it helpful when registering with a company, prevents me getting text messages.

Re: If BT Router is not used, how long will Call Divert settings function for?

chrisauk — Tue, 29 Apr 2025 20:58:24 GMT

"Just a thought. It shouldn't make any difference, but make sure multi call is disabled with the DV handset."

Sorry, I can't see a way to quote other peoples comments. In answer to this, the handset is turned off when the BT Router is unplugged.

Re: If BT Router is not used, how long will Call Divert settings function for?

gg30340 — Tue, 29 Apr 2025 21:05:56 GMT

@chrisauk wrote:

"Just a thought. It shouldn't make any difference, but make sure multi call is disabled with the DV handset."

Sorry, I can't see a way to quote other peoples comments. In answer to this, the handset is turned off when the BT Router is unplugged.

When wanting to quote click on the Reply button and in menu bar above the reply box click on the three dots. this will expand the menu bar and show the '' quotes. Click on them and it will insert the message you are replying to.

Re: If BT Router is not used, how long will Call Divert settings function for?

licquorice — Tue, 29 Apr 2025 21:07:27 GMT

For some bizarre reason best known to BT, the quote function only works on the desktop version of the forum.

What I meant was the multi call functionality can only be disabled via the Digital Voice handset. Make sure it is before turning off the handset.

Re: If BT Router is not used, how long will Call Divert settings function for?

chrisauk — Tue, 29 Apr 2025 21:17:08 GMT

For some bizarre reason best known to BT, the quote function only works on the desktop version of the forum.
What I meant was the multi call functionality can only be disabled via the Digital Voice handset. Make sure it is before turning off the handset.

Oh that's weird, I'm on the desktop version, I've done it manually this time with the quote button.

I'll definitely check that, thank you. It's a fairly basic DECT handset, but I will look.

Re: If BT Router is not used, how long will Call Divert settings function for?

licquorice — Tue, 29 Apr 2025 21:23:26 GMT

You will need a BT Digital Voice handset to disable multi call.

The DV handset also has a built in menu options for call divert which may be the reason for your problem if you are using a normal DECT handset to initiate the diversion.

Re: If BT Router is not used, how long will Call Divert settings function for?

chrisauk — Tue, 29 Apr 2025 21:41:58 GMT

You will need a BT Digital Voice handset to disable multi call.
The DV handset also has a built in menu options for call divert which may be the reason for your problem if you are using a normal DECT handset to initiate the diversion.

Thanks for this.

So I would need to buy a BT handset to ensure the settings are maintained, that's a shame.

It is strange though, especially as the way I configured it was via the old method that appears to still work: *21* [enter telephone answering number] #

Re: If BT Router is not used, how long will Call Divert settings function for?

licquorice — Wed, 30 Apr 2025 10:25:19 GMT

Can you just borrow a handset from someone to disable multi call and enable call diversion.

Re: If BT Router is not used, how long will Call Divert settings function for?

chrisauk — Wed, 30 Apr 2025 11:10:15 GMT

Can you just borrow a handset from someone to disable multi call and enable call diversion.

Unfortunately not, I don't know anyone with one.

Re: If BT Router is not used, how long will Call Divert settings function for?

gg30340 — Wed, 30 Apr 2025 11:21:25 GMT

Amazon do corded phones starting at £7.

Re: If BT Router is not used, how long will Call Divert settings function for?

licquorice — Wed, 30 Apr 2025 11:28:26 GMT

@gg30340 It's a DV phone that is required.

Re: If BT Router is not used, how long will Call Divert settings function for?

gg30340 — Wed, 30 Apr 2025 12:32:42 GMT

Do they not work if plugged into the rear of the SH2.

Re: If BT Router is not used, how long will Call Divert settings function for?

licquorice — Wed, 30 Apr 2025 12:37:27 GMT

See message 11

Re: If BT Router is not used, how long will Call Divert settings function for?

gg30340 — Wed, 30 Apr 2025 12:38:35 GMT

Noted. I just skimmed through without taking it in.

Re: If BT Router is not used, how long will Call Divert settings function for?

chrisauk — Wed, 30 Apr 2025 21:45:26 GMT

Hi @licquorice

The Call Divert has stopped working again, tried it within the last hour and when I ring it from a different phone, it does not ring, just does beep beep beep continuously. So this time the settings were retained for around 24 hours.

If you could contact a mod, I would be grateful, otherwise I'll get a second hand BT phone and do the multi call thing you mentioned before.

Thanks again for your help.